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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Syed Ali R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Dialpad is the go to solution to contact
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
It is more responsive, organised and easy to use
What is your favorite aspect of this product?
Making favourite contacts
What do you dislike most about this product?
The downtime sometimes
What recommendations would you give to someone considering this product?
The list of contacts should be full again
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Reliable
Bilal S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
I like the way it has provided headers so that we know what we are working on and also helps us to record our voice mails so that we also can listen to them. We can also mark our favorite in that conversation
What is your favorite aspect of this product?
daily work routine, I use Dialpad. An easy way for instant meetings just with one click. Mostly I use it with my phone. A significant feature has the application on my Desktop computer also.
What do you dislike most about this product?
Dialpad sometimes doesn't alert me when I have a call and then automatically says I have missed the call. It was very rare. This might be fixed now as now we switched to other.
What recommendations would you give to someone considering this product?
The free version is a bit limited, I think it's best to go to a paid plan, but it's worth it if it's for work
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Sanchit K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
"Great tool for daily meetings"
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
We have the same instant access to text and phone notifications as you do on your mobile device. It comes up with a great UI and easy-to-use application with all the required features for daily operations. DialPad enables our team to SMS message our customers, frequently resolving issues faster than by email.
What is your favorite aspect of this product?
It gives the ability to have both a personal and a work phone without the additional device required and it is also compatible with all the VOIP available phones in the market, the best part if you receive an inbound call we can capture the information and save it directly to the CRM, which actually saves the time. Also, reports and analytics it the best feature to see the complete data, and it's easy to use it.
What do you dislike most about this product?
Screensharing gets stuck sometimes and takes a few extra minutes to share the screen and the Knowledge base can be a little more information so users can use it more on a daily basis in case we are stuck with the application.
What recommendations would you give to someone considering this product?
It's a great product for daily meetings and helps to operate the business internally and externally with the clients/Team members. Comes up with great audio quality if you compare it with other products and is easy to use and set up for large-scale operations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
