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Dialpad Connect Logo Award Winner Product Badge
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Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Efficient Service
  • Enables Productivity
  • Effective Service
  • Helps Innovate

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

87

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Facilitator Functions

85

Keyboard Mouse Control

85

Virtual Whiteboard

84

Screen Share

84

Application Share

83

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Tejinder K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Awesome calling tool for daily meetings!

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

The best part is that you can message from the webapp and connect to business phone conferences and voicemails in a matter of seconds. The mobile application has a great user interface and includes all the necessary features.

What is your favorite aspect of this product?

It does an excellent job of transcribing voicemail messages, which is what we needed. Dialpad also provided us with a straightforward VOIP. To make sure you never miss a beat, it has excellent call routing features, a straightforward user interface, and a helpful mobile app.

What do you dislike most about this product?

The only issue we have is that there is a delay in the notification on my mobile phone, and the handoff reliability between devices needs to be improved.

What recommendations would you give to someone considering this product?

It comes with a simple, clean user interface, all the essential features, and is very cost-effective. It has everything needed for inbound and outbound calls and an easy method of communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kawaljeet Singh C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Cool features with great security

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Firstly, it has live chat support system which is really useful to get in touch with them. Secondly, they provide a free trial for 14 days so anyone can use Dailpad meetings and after the trial, and can decide to either move on with this product or not. Lastly, it is present all around the world so one can connect with new users and teams around the world. The best part is Dialpad won so many awards such as product of the year customer award so it really helped me to differentiate it from other similar products.

What is your favorite aspect of this product?

My favotite aspect of this product is the security. They really provide multi-layered approach to the security which is really helpful as we know that our data is safe and secure. So, i really found dialpad as a very secure service product.

What do you dislike most about this product?

I really dislike the pricing of this software because someone might have less people in the company and they might not be able to afford some high price features of this product. So, their should be some more and new customized packages varies such basic, platinum, diamond, elite plans so that anyone can see the package and select which is better for the,

What recommendations would you give to someone considering this product?

I would recommend that anyone who want to have a overview and get the idea how Dialpad meeting works, must register for their free trial. I really found this useful as you can really use the software before actually paying for it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Navjot P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great for daily calls with Team

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

It is simple to use and possess. It has a fantastic user interface that we use every day for our meetings. It runs smoothly, requires no additional device connections, saves us time in communication, and has all the necessary functionality.

What is your favorite aspect of this product?

Dialpad does not require a PIN or downloads, which makes it simple to invite people to video conferences. Often, these requirements are a hindrance or a barrier to quick and efficient external communication. The application's best feature is that it is extremely helpful for our regular client meetings.

What do you dislike most about this product?

More support options must be provided, and they must improve their customer service. Occasionally, it can be very difficult to contact the support channels, and it can take some time to receive a response.

What recommendations would you give to someone considering this product?

When compared to other programmes, Dialpad offers the greatest pricing with all the necessary capabilities, making it a cost-effective and extremely useful must-have application for your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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