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Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Efficient Service
  • Enables Productivity
  • Effective Service
  • Helps Innovate

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

87

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Facilitator Functions

85

Keyboard Mouse Control

85

Virtual Whiteboard

84

Screen Share

84

Application Share

83

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Alexendra W.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Dialpad is a well-known conference tool

Likeliness to Recommend

8 /10

What differentiates Dialpad Connect from other similar products?

The straightforward interface of Dialpad conferences is my favorite feature. There are different meeting platforms, but I ne鈥檈r use them since they all look so unskilled compared to Cisco Webex. I appreciate having the ability to share stuff with other participants and simply interact with the community.

What is your favorite aspect of this product?

Ease of use. I favor the straightforward links in the email to urge the meeting to start. Conjointly I favor the Video conferencing portion. Would like everybody in the world to be on Webex! Using our room Kits is good for Dialpad meetings and ease of calling in with it. Even having the ability to use it for IT support when our usual way of remoting a computer doesn鈥檛 work, simply shoot or tell them the link; as long as they need internet, you can get connected to them, and they can share their screen, and you can ask for control. Having the ability to record remote sessions is nice too.

What do you dislike most about this product?

With every bit of software system, there come quirks and bugs. So far, the bugs are minimal. However, as of now, we are good!

What recommendations would you give to someone considering this product?

Dialpad conferences have helped create it simple for groups to connect. Whether it鈥檚 an enormous meeting or a little chat, Dialpad meetings can handle the task. Dialpad meetings create it simple to leap into a discussion without doing a bunch of work to set up a meeting and permit you to jump in from your phone or laptop to stay connected while on the go.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Acts with Integrity
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

Shivam K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Convenient tool for daily work meetings!

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Overall, Dialpad has been a very good experience. We switched from another internal VOIP system, and it's reassuring to know that assistance is always available. Most of the time, it does what it is designed to do, and it does it well!

What is your favorite aspect of this product?

The ability to interact with other services is one of Dialpad's strongest advantages. With GSuite, single sign on makes it simple for me and all of our users to access Dialpad and only requires one less password. Each of us has so many passwords that keeping track of them all requires some kind of programme. Users may rapidly return to files or conversations they've recently had with other users by using the primary interface to display interactions with other users through Gsuite, Salesforce, and many more services. Today's world is heavily reliant on unified communications, which Dialpad handles admirably.

What do you dislike most about this product?

Since we have only ever encountered a few, it is difficult to identify many drawbacks, but here they are. Not every wireless or Bluetooth headphone functions effectively with a dialpad. A few of our consumers' essential headsets had to be switched out.

What recommendations would you give to someone considering this product?

Efficiency best describes DialPad's performance. Efficiency has improved with my business thanks to Dialpad. I'm able to establish a connection with my clientele right away. I may get ready for a call using DialPad by setting up a desktop or mobile notification. I'm prepared for every call, and this programme is essential for everyone working in any profession because it is pocket-friendly and has a terrific user interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Dialpad Connect Comparisons

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