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Dialogflow Logo Award Winner Product Badge
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Google

Dialogflow

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Dialogflow
8.6 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. 91制片厂 hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

5% Negative
3% Neutral
92% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Respectful

Feature Ratings

Average 79

Natural Language Processing

84

Multi-channel

83

Knowledgebase

83

Voice or Text Input

83

Workflow Processing

81

Translation

80

Learning and Adaptability

79

Personalized Service

79

Application Programming Interface

79

Leads Generation

78

Scheduled Availability

78

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

82

Availability and Quality of Training

81

Business Value Created

81

Ease of IT Administration

80

Breadth of Features

80

Vendor Support

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

78

Ease of Customization

77

Dialogflow Reviews

Goutam J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but limited flexibility.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is easy to use and understands natural language well, so it feels like talking to a person. It also connects smoothly with Google鈥檚 tools, making it simple to create chatbots that feel natural and respond accurately.

What is your favorite aspect of this product?

One of the best aspects of Dialogflow is its powerful natural language processing, which makes conversations feel more intuitive and human-like, even without deep technical expertise. This allows developers to build smart, responsive chatbots quickly and easily.

What do you dislike most about this product?

The main drawback of Dialogflow is that it can struggle with complex conversations and isn鈥檛 as flexible when connecting with tools outside Google.

What recommendations would you give to someone considering this product?

If you鈥檙e thinking about using Dialogflow, focus on simple chatbot tasks, use it with Google tools, and take advantage of its natural language abilities to make conversations feel real.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Akarshit C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for Conversations, Complex Setup.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different from other products because it makes chatbots understand and respond in a human-like way, making interactions feel more natural.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is how easily it understands natural, human-like language, making it simple to build chatbots that feel like you鈥檙e talking to a real person.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can get complex when handling advanced customizations or when integrating with non-Google services, which can sometimes feel a bit restrictive.

What recommendations would you give to someone considering this product?

If you鈥檙e considering Dialogflow, I鈥檇 recommend starting with simple projects to get familiar with its features. Focus on understanding how intents and entities work, and be prepared to explore Google鈥檚 ecosystem for the best integration experience.

Pros

  • Caring
  • Respectful
  • Generous Negotitation
  • Helps Innovate

Lokesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful NLP, but a Steep Learning Curve

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is special because it understands natural language really well, connects easily with Google services, works across different platforms, offers flexible options for building responses, and has a user-friendly interface that makes creating chatbots and voice apps a breeze.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is its powerful natural language understanding, which allows it to grasp user intent and context effectively. This makes conversations feel more natural and helps create a better experience for users interacting with chatbots and virtual assistants.

What do you dislike most about this product?

What I dislike most about Dialogflow is that it can sometimes get complex, especially when dealing with advanced features. Users may find the learning curve steep if they're not familiar with building conversational interfaces, which can make initial setup and configuration a bit challenging.

What recommendations would you give to someone considering this product?

If you're thinking about using Dialogflow, I recommend starting with the basics and going through the tutorials to get a feel for how it works. It鈥檚 also helpful to play around with small projects to build your confidence before diving into more complex setups.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Respectful
  • Client's Interest First

Most Popular Dialogflow Comparisons

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