Constant Contact Customer Reviews 2025

This content is currently locked.

Your current 91制片厂 subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Constant Contact, Inc.

Constant Contact

Composite Score

8.7 /10

CX Score

8.8 /10

127 Reviews

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention 鈥� and revenue 鈥� it deserves.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

Filter By

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

2024

6 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

6% Negative

6% Neutral

88% Positive

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 85

Email Delivery

Auto-Responders

SPAM Compliance

Campaign Management

Basic Reporting and Analytics

Email Templates

Segmentation

Surveys and Polling

Contact Database

Sales Intelligence & Conversion Rates

Content Authoring

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Breadth of Features

Vendor Support

Also Featured in...

Marketing Automation - B2C

Translation missing: en.product_page.ratings.score 8.4

View Constant Contact in this category (opens in a new tab)

Marketing Automation - B2B

Translation missing: en.product_page.ratings.score 8.4

View Constant Contact in this category (opens in a new tab)

Marketing Platforms - Midmarket

Translation missing: en.product_page.ratings.score 7.9

View Constant Contact in this category (opens in a new tab)

Constant Contact Reviews

Maddie M.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Features disappoint, but it is easy to use.

Likeliness to Recommend

4 /10

What differentiates Constant Contact from other similar products?

It is easy to use

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

The lack of customization options

What recommendations would you give to someone considering this product?

If you neeed it for very basic uses, constant contact is your product.

Pros

Security Protects
Helps Innovate
Enables Productivity
Trustworthy

Cons

Slower Product Innovation
Less Performance Enhancing
Vendor's Interest First

Tuhame M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Best Choice Email Marketing For Beginners

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Easy to use with a drag and drop builder and customizable email templates

What is your favorite aspect of this product?

My favorite aspect is event management feature that creates and promotes events

What do you dislike most about this product?

No permanent free tier

What recommendations would you give to someone considering this product?

Constant Contact is Suitable for beginners who want simple drag and drop email builder

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2025

Excellent Tool

Likeliness to Recommend

7 /10

Pros

Acts with Integrity
Friendly Negotiation
Effective Service
Respectful

Cons

Commodity Features
Leverages Incumbent Status
Inhibits Innovation

91制片厂

Latest 91制片厂

Constant Contact

What is Constant Contact?

Company Details

Need Assistance?

Awards & Recognition

Constant Contact Ratings

87 Likeliness to Recommend

90 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Constant Contact?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated聽email聽to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Surveys and Polling Ability to survey customers and gather feedback.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Marketing Platforms - Midmarket

Constant Contact Reviews

Maddie M.

Features disappoint, but it is easy to use.

Likeliness to Recommend

Pros

Cons

Tuhame M.

Best Choice Email Marketing For Beginners

Likeliness to Recommend

Pros

Excellent Tool

Likeliness to Recommend

Pros

Cons

Most Popular Constant Contact Comparisons

Mailchimp

HubSpot Marketing Hub

ActiveCampaign

Adobe Campaign

Campaign Monitor by Marigold

Brevo

Title

Feature Ratings

Email Delivery

Auto-Responders

SPAM Compliance

Campaign Management

Basic Reporting and Analytics

Email Templates

Segmentation

Surveys and Polling

Contact Database

Sales Intelligence & Conversion Rates

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Breadth of Features

Vendor Support