Conga CLM Customer Reviews 2025

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Conga

Conga CLM

Composite Score

7.6 /10

CX Score

7.9 /10

77 Reviews

What is Conga CLM?

Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.

Company Details

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Awards & Recognition

Conga CLM won the following awards in the Contract Lifecycle Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Champion

2020

Conga CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga CLM?

10% Negative

7% Neutral

83% Positive

Pros

Friendly Negotiation
Trustworthy
Respectful
Fair

Feature Ratings

Average 79

E-Signature

Workflow

Clause Management

OCR Support

Contract Approval

Reporting Analytics

Searchable Repository

Contract Authoring

Integration

Redlining

Obligation Management

Vendor Capability Ratings

Average 76

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Conga CLM Reviews

Kyle B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Not a great product for SMB businesses

Likeliness to Recommend

6 /10

What differentiates Conga CLM from other similar products?

Conga can do a ton. Lots of features, but it's not a fast product for high volume businesses like ours. It's very complex and requires too much training and too many clicks to do one thing.

What is your favorite aspect of this product?

I like the automated reminders for agreements to be signed.

What do you dislike most about this product?

I don't like how slow it can be and how many clicks it takes to build a simple quote.

What recommendations would you give to someone considering this product?

It's a strong product, but not for high volume SMB businesses that transact many sales per day. Slows down our team.

Pros

Caring
Respectful
Fair
Acts with Integrity

Cons

Less Performance Enhancing
Less Productive
Slower Product Innovation

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Expensive but good capabilities

Likeliness to Recommend

8 /10

Pros

Respectful
Efficient Service
Helps Innovate
Continually Improving Product

Cons

Less Effective Service
Less Inspiring
Wastes Time

Josh G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy enough to use, but can run slow and glitchy

Likeliness to Recommend

5 /10

What differentiates Conga CLM from other similar products?

I am unsure how it compares to others

What is your favorite aspect of this product?

Fairly easy to send agreements.

What do you dislike most about this product?

Despite ease of use, it can run slow or require two attempts to populate needed info.

What recommendations would you give to someone considering this product?

Give page time to load before moving to next step.

Pros

Enables Productivity
Unique Features
Efficient Service
Respectful

Cons

Less Reliable
Less Effective Service

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Conga CLM

What is Conga CLM?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2020 Data Quadrant Champion

Conga CLM Ratings

79 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Conga CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

OCR Support Automated import of 3rd party and legacy agreements

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Redlining Ability to redline agreements, with version control, and across various document formats.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Conga CLM Reviews

Kyle B.

Not a great product for SMB businesses

Likeliness to Recommend

Pros

Cons

Expensive but good capabilities

Likeliness to Recommend

Pros

Cons

Josh G.

Easy enough to use, but can run slow and glitchy

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

E-Signature

Workflow

Clause Management

OCR Support

Contract Approval

Reporting Analytics

Searchable Repository

Contract Authoring

Integration

Redlining

Obligation Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness