Conga CLM Customer Reviews 2025 | Contract Lifecycle Management

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Conga

Conga CLM

Composite Score

7.3 /10

CX Score

7.6 /10

77 Reviews

What is Conga CLM?

Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.

Company Details

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Awards & Recognition

Conga CLM won the following awards in the Contract Lifecycle Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

2021 Emotional Footprint Champion

2021

Conga CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga CLM?

10% Negative

7% Neutral

83% Positive

Pros

Friendly Negotiation
Trustworthy
Respectful
Transparent

Feature Ratings

Average 79

E-Signature

Workflow

Clause Management

OCR Support

Contract Approval

Reporting Analytics

Searchable Repository

Contract Authoring

Integration

Redlining

Obligation Management

Vendor Capability Ratings

Average 76

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Conga CLM Reviews

Pierre-Richard R.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic product and did what we needed to have.

Likeliness to Recommend

8 /10

What differentiates Conga CLM from other similar products?

We haven't tried anything else.

What is your favorite aspect of this product?

Ease of administering

What do you dislike most about this product?

Price but it was worth it.

What recommendations would you give to someone considering this product?

Try it first.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Naga Murali Mohana Raju K.

Role: Consultant
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

"Easy to use the, but some issues."

Likeliness to Recommend

9 /10

What differentiates Conga CLM from other similar products?

Conga Contracts From Other Similar Products are Contract creation, Approval Requests, receipt and monitoring, and reporting.

What is your favorite aspect of this product?

The Favorite Aspect of this Product is Conga CPQ and Conga CLM

What do you dislike most about this product?

What I Dislike Most About the Product is the Late Reply Fron the Customer Help

What recommendations would you give to someone considering this product?

The Recommendations Would I Give to Some Considering the Product to Give Some Free Learning Certifications

Pros

Trustworthy
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Sergio Andres R.

Role: Operations
Industry: Manufacturing
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2023

lifecycle management

Likeliness to Recommend

9 /10

What differentiates Conga CLM from other similar products?

Contract analytics and reporting, Advanced contract management capabilities, Intelligent clause library and Automated contrac

What is your favorite aspect of this product?

its advanced contract analytics and reporting capabilities. Users appreciate how the software provides them with valuable insights into contract performance, compliance metrics, and key milestones. This feature helps organizations make informed decisions, identify areas for improvement, and optimize their contract management processes.

What do you dislike most about this product?

The initial setup and learning process can be complex and time-consuming. The software offers various features and customization options, which may require some effort to fully understand and utilize effectively.

What recommendations would you give to someone considering this product?

Make a staggered implementation, since its integration and implementation is not very simple.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

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Conga CLM

What is Conga CLM?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

Conga CLM Ratings

79 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Conga CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

OCR Support Automated import of 3rd party and legacy agreements

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Redlining Ability to redline agreements, with version control, and across various document formats.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Conga CLM Reviews

Pierre-Richard R.

Fantastic product and did what we needed to have.

Likeliness to Recommend

Pros

Naga Murali Mohana Raju K.

"Easy to use the, but some issues."

Likeliness to Recommend

Pros

Sergio Andres R.

lifecycle management

Likeliness to Recommend

Pros

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Title

Feature Ratings

E-Signature

Workflow

Clause Management

OCR Support

Contract Approval

Reporting Analytics

Searchable Repository

Contract Authoring

Integration

Redlining

Obligation Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness