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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 83

Document Hosting

88

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Searchability

83

Metrics and Reporting

83

Editor Functions

83

Publication Workflow

82

Indexing and Classification

80

Check Out Check in

79

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

80

Vendor Support

80

Confluence Reviews

Ahikam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

One easily accessible source of knowledge

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence simplifies quick browsing of important pages and efficient sorting of information. It excels at creating a clear path for knowledge sharing between team members. I love the fact that it fosters collaboration, creates versatile tracking methods, and always has open channels for feedback, which helps manage our knowledge base and create and document reports.

What is your favorite aspect of this product?

The best thing about Confluence is the card system, where any member can create a card with tasks and send it to members to ensure it is updated and documented as required. I love the tagging and commenting features, which enhance our understanding of the content within each card. I also like the ease of creating forms and reports, and the ease of sharing them and documenting comments on them.

What do you dislike most about this product?

There are no downsides to Confluence, it's easy to learn and surprisingly useful.

What recommendations would you give to someone considering this product?

I recommend Confluence as it greatly improves the knowledge base and delivers impressive results to any team that takes advantage of its features as required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhiraj B.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

One Stop Solution for Preserving Documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Its single page representation of all Your Documents in one place sets it apart

What is your favorite aspect of this product?

The Ease of Use is just out of this world. I never felt this was a new software when i first used it.

What do you dislike most about this product?

Not At the Moment.

What recommendations would you give to someone considering this product?

Its the Best solution one can get, absolutely Go for it without any doubt.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rebecca S.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great features!

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The ease of use for document tracking and sharing.

What is your favorite aspect of this product?

Brings the whole team together in a way to track ideas and edits.

What do you dislike most about this product?

Sometimes getting a new person access seems cumbersome.

What recommendations would you give to someone considering this product?

Confluence is very user friendly. I would compare it to SharePoint, but you don't need the MS suite to use confluence.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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