Confluence Customer Reviews 2025

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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

248 Reviews

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 83

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Metrics and Reporting

Editor Functions

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Also Featured in...

Task Management

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Translation missing: en.product_page.ratings.score 8.8

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Confluence Reviews

Ramsay L.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

The most complete and efficient query base!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

One of the uses that this tool has had within my organization is as a base for internal and external consultation and has been very useful in providing quick solutions to problems and incidents that arise with the products and services we offer. The flow of information has been another factor greatly improved with the acquisition of this tool; it is a great ally to store, refresh, and consult the documentation of the organization's projects, products, and services.

What is your favorite aspect of this product?

I love the way I can collaborate with my colleagues through Confluence and how the whole team can contribute and organize information within the environment; it serves to complement each other. Its storage capacity and access to accumulated knowledge make it comparable to wiki tools; it has a perfect knowledge base. Another thing I like about this tool's its ability to integrate with numerous external tools to extend its reach and functionality within the organization.

What do you dislike most about this product?

The only thing this tool has against it is its limitations when integrating with third-party tools; other than that, I can't find anything I don't like about Confluence.

What recommendations would you give to someone considering this product?

Confluence is one of the best tools for managing and using information; it has an exemplary user interface, easy to understand and easy to use, and the incorporation of new personnel is fast. I recommend it because it is an excellent resource for any company.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Mariam K.

Role: Operations
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

A good way to build team

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

You can group a materials and many information regarding the department, share thoughts, comment, like and give each other visibility.

What is your favorite aspect of this product?

I love to "watch" articles as they are sometimes changing so I always know that my interested one is changed.

What do you dislike most about this product?

Sometimes if you do not know exact word you may not find what you are searching for.

What recommendations would you give to someone considering this product?

I recommend to check prices first, as I do not know.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Leslie H.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Simple, easy to understand way to lay out updates

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

it's very simple and easy to share details and dial down quick updates.

What is your favorite aspect of this product?

How easy it is to navigate.

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Make sure you know what you are referencing so its easier to find what you're looking for.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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What is Confluence?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.聽

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization鈥檚 taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Ramsay L.

The most complete and efficient query base!

Likeliness to Recommend

Pros

Mariam K.

A good way to build team

Likeliness to Recommend

Pros

Leslie H.

Simple, easy to understand way to lay out updates

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Metrics and Reporting

Editor Functions

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support