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Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

92 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
3% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 83

Summarization & Explanation

85

Code Completion

85

Commenting

82

Natural Language Generation

81

Refactoring

81

Unit Tests

81

Bug Detection

81

Multi-Language Support

80

IDE Integration

77

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Quality of Features

82

Business Value Created

80

Usability and Intuitiveness

80

Ease of Data Integration

80

Ease of IT Administration

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Breadth of Features

76

Availability and Quality of Training

75

Claude Reviews

Peter A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Claude: A Smart and Versatile Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude stands out with its natural conversational flow, focus on safety and ethics, user-friendly interface, adaptability across various use cases, and strong contextual understanding in extended conversations.

What is your favorite aspect of this product?

My favorite aspect of Claude is its ability to maintain a natural, coherent conversation over long exchanges, making interactions feel more intuitive and engaging.

What do you dislike most about this product?

What could be improved in Claude is its handling of highly specialized topics - while it performs well in general, it occasionally lacks depth in more niche or complex areas.

What recommendations would you give to someone considering this product?

If you're considering Claude, I recommend leveraging its natural conversational abilities for tasks that require ongoing dialogue or complex queries. It鈥檚 great for general knowledge, brainstorming, and support in diverse areas. However, for highly specialized or technical topics, it may need some supplementary resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2025

Easy to use, quality response and inexpensive

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Chirag C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Smart model and reliable solution

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Achieving excellence while maintaining a low hallucination rate is crucial for reliable and accurate outcomes in various fields, ensuring trust and confidence in the results produced.

What is your favorite aspect of this product?

Simplify unit test writing to significantly reduce time spent on repetitive tasks, enhancing efficiency and productivity in software development processes.

What do you dislike most about this product?

No hard feelings as of now against the product

What recommendations would you give to someone considering this product?

Could be used as a turbo coder and help in writing tests for all scenarios

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Most Popular Claude Comparisons

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