
What is Claude?
Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
4
Since last award
81 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Summarization & Explanation
Natural Language Generation
Commenting
Refactoring
Unit Tests
Bug Detection
Multi-Language Support
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Claude Reviews

Kunal E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
IT Dev reviews Claude
Likeliness to Recommend
What differentiates Claude from other similar products?
Better at code related tasks
What is your favorite aspect of this product?
Best in class for code generation and bug detection.
What do you dislike most about this product?
No search feature
What recommendations would you give to someone considering this product?
Good to use for coding related tasks
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Kurshid S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Innovative and Versatile AI
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude stands out with its intuitive natural language processing, deep contextual understanding, and focus on ethical AI responses. It also excels in handling longer-form content, making it great for writing, summarization, and analysis.
What is your favorite aspect of this product?
The clarity and coherence of responses, even in complex discussions, is impressive. Additionally, its ability to generate well-structured text makes it an excellent tool for brainstorming and productivity.
What do you dislike most about this product?
At times, Claude avoids certain topics too cautiously, even when a balanced discussion would be helpful. It also lacks real-time web access and tool integrations, which could enhance its usability.
What recommendations would you give to someone considering this product?
If you鈥檙e looking for a thoughtful AI assistant for writing, research, and brainstorming, Claude is an excellent choice. Experiment with different prompts to get the best results, and consider using it alongside other tools for a well-rounded AI experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Chun Teck G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
Efficiency and innovation
Likeliness to Recommend
What differentiates Claude from other similar products?
Take a different approach by using search queries and external sources.
What is your favorite aspect of this product?
It makes coding less cumbersome and offers hyper-personalization with data source synchronization: the ability to train on data sources and LLM models provides hyper-personalized support, creating personalized recommendations based on our preferences.
What do you dislike most about this product?
It comes with certain limitations related to data retrieval and extraction methods.
What recommendations would you give to someone considering this product?
Claude recognizes multiple code sources for accurate data extraction.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Altruistic