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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Claude
8.4 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

7% Negative
2% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Continually Improving Product

Feature Ratings

Average 83

Code Completion

85

Summarization & Explanation

84

Natural Language Generation

84

Commenting

83

Refactoring

82

Unit Tests

81

Bug Detection

81

Multi-Language Support

80

IDE Integration

76

Vendor Capability Ratings

Average 78

Ease of Implementation

81

Quality of Features

80

Business Value Created

80

Usability and Intuitiveness

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Ease of Customization

76

Availability and Quality of Training

75

Vendor Support

75

Breadth of Features

74

Claude Reviews

Kunal E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

IT Dev reviews Claude

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Better at code related tasks

What is your favorite aspect of this product?

Best in class for code generation and bug detection.

What do you dislike most about this product?

No search feature

What recommendations would you give to someone considering this product?

Good to use for coding related tasks

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kurshid S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Innovative and Versatile AI

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude stands out with its intuitive natural language processing, deep contextual understanding, and focus on ethical AI responses. It also excels in handling longer-form content, making it great for writing, summarization, and analysis.

What is your favorite aspect of this product?

The clarity and coherence of responses, even in complex discussions, is impressive. Additionally, its ability to generate well-structured text makes it an excellent tool for brainstorming and productivity.

What do you dislike most about this product?

At times, Claude avoids certain topics too cautiously, even when a balanced discussion would be helpful. It also lacks real-time web access and tool integrations, which could enhance its usability.

What recommendations would you give to someone considering this product?

If you鈥檙e looking for a thoughtful AI assistant for writing, research, and brainstorming, Claude is an excellent choice. Experiment with different prompts to get the best results, and consider using it alongside other tools for a well-rounded AI experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chun Teck G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Efficiency and innovation

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Take a different approach by using search queries and external sources.

What is your favorite aspect of this product?

It makes coding less cumbersome and offers hyper-personalization with data source synchronization: the ability to train on data sources and LLM models provides hyper-personalized support, creating personalized recommendations based on our preferences.

What do you dislike most about this product?

It comes with certain limitations related to data retrieval and extraction methods.

What recommendations would you give to someone considering this product?

Claude recognizes multiple code sources for accurate data extraction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Altruistic

Most Popular Claude Comparisons

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