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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

92 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
3% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 83

Summarization & Explanation

85

Code Completion

85

Commenting

82

Natural Language Generation

81

Refactoring

81

Unit Tests

81

Bug Detection

81

Multi-Language Support

80

IDE Integration

77

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Quality of Features

82

Business Value Created

80

Usability and Intuitiveness

80

Ease of Data Integration

80

Ease of IT Administration

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Breadth of Features

76

Availability and Quality of Training

75

Claude Reviews

Vishal R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

"Ethical and user-friendly, but cautious responses

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude, developed by Anthropic, focuses on being a safer, more ethical AI, emphasizing human-centered design. Its main differentiator is its approach to alignment, using "Constitutional AI" to ensure it adheres to ethical guidelines. Unlike some competitors, Claude is trained to avoid harmful outputs and prioritize transparency. Additionally, its conversational style is designed to feel more collaborative, fostering interactions that are less adversarial and more user-guided.

What is your favorite aspect of this product?

My favorite aspect of Claude is its focus on "Constitutional AI," which provides a framework for ethical decision-making and ensures the system remains aligned with human values. This makes interactions safer and more transparent, as it actively avoids harmful outputs while maintaining a collaborative, user-centered experience. This ethical focus is a refreshing approach that prioritizes long-term trust between AI and users.

What do you dislike most about this product?

What I find least appealing about Claude is its current limitations in handling highly complex or nuanced queries. While its ethical focus is a strength, it can sometimes prioritize safety too conservatively, leading to overly cautious or generic responses. This can limit its utility in certain tasks that require more direct or detailed answers. Striking the right balance between safety and performance is an ongoing challenge for systems like Claude.

What recommendations would you give to someone considering this product?

If you're considering Claude, I'd recommend it if safety, ethical AI use, and transparency are high priorities for you. It's great for those seeking a collaborative, non-adversarial conversational AI experience. However, if you need highly specialized or complex answers, you might find its cautious responses limiting at times. It's an excellent choice for general-purpose conversations and safer environments, but weigh that against any specific needs for depth or technical expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Hardik G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

The best in code generation.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Large context window, and best in code genration, debugging.

What is your favorite aspect of this product?

The favorite part is its understanding of requirements and understanding the code itself before proceeding further with suggestions.

What do you dislike most about this product?

The UX is little less intiutive then other platforms but is okay. Context and memory sharing between chats is still not available.

What recommendations would you give to someone considering this product?

This is Ai is the master of code generation, if used efficiently and with understanding of good prompts it can create magic itself.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Vikash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Best AI for real life coding work

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The response from the model of claude is totally above the expectations.

What is your favorite aspect of this product?

The way it clearly gives output what is required as a user who is coding

What do you dislike most about this product?

The ease of accessing the claude and limit of chat

What recommendations would you give to someone considering this product?

This is the best AI coding model which is available in the market as of now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Claude Comparisons

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