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Anthropic PBC

Claude

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Claude
8.4 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

7% Negative
2% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Continually Improving Product

Feature Ratings

Average 83

Code Completion

85

Summarization & Explanation

84

Natural Language Generation

84

Commenting

83

Refactoring

82

Unit Tests

81

Bug Detection

81

Multi-Language Support

80

IDE Integration

76

Vendor Capability Ratings

Average 78

Ease of Implementation

81

Quality of Features

80

Business Value Created

80

Usability and Intuitiveness

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Ease of Customization

76

Availability and Quality of Training

75

Vendor Support

75

Breadth of Features

74

Claude Reviews

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Awesome tool to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaurav P.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude is designed for programming

What is your favorite aspect of this product?

context window

What do you dislike most about this product?

breadth of features, and lack of improvements

What recommendations would you give to someone considering this product?

best AI tool for programming, must try to improve productivity.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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