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Integration with ITSM and ITAM Tools

The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

User Privacy

How well the solution ensures that the user鈥檚 personal data and personal apps are separate from corporate data and corporate management.

Single Pane of Glass

Managing multiple devices and operating systems from the same portal.

Mobile Productivity

How well the solution integrates with business processes, integrates with mobile applications, and enables the user to be securely empowered on mobile devices.

Location Services

Ability to selectively apply policies or to distribute applications based on the device鈥檚 location.

Mobile Device Management

The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Reporting

The ability of IT to generate useful reports about mobile devices and mobility services.

Content Management

Able to separate work content and work email from personal content, and able to manage the content within the work container.

Application Management

The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

Expense Management

Includes reporting and alerting on usage and roaming, application-level data usage, and split billing for voice and/or data.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.