What is Cisco Jabber?
Mobility doesn鈥檛 have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they鈥檙e available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Conferencing VoIP
Audio Controls
File Transfer
Facilitator Functions
Virtual Whiteboard
Audio Conferencing Call in Bridge
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Savannah B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Effective Management
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is way to communicate with team members via audio calls, video calls, and desktop sharing. Anyone can easily configure the software from the perspective of the user and admin. Furthermore, users can operate Cisco regardless of where they are. If you are using other Cisco products, there is good news for you; you can integrate Cisco Jabber with them.
What is your favorite aspect of this product?
It is a great software for those looking to integrate it with their smartphones. You can also customize it according to your own preferences and needs. Cisco Jabber also comes with an easy to navigate and user-friendly interface to ensure users can use its functions with ease.
What do you dislike most about this product?
Its license prices are quite expensive. For users also find it hard to switch between wired phones or headsets. Another downside of this software is its stability. Its stability immensely relies on your internet connection.
What recommendations would you give to someone considering this product?
Cisco Jabber offers project management features that make it easy to manage the tasks of projects. This software also lets you effortlessly communicate with your team members and keep a track of their performance and their activities.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Christine J.
- Role: Vendor Management
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2022
"Best Tool For Your Communication Need"
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It has the simplest GUI and user-friendly environment as compared to competitors.
What is your favorite aspect of this product?
It is easy to convert chats to audio or video call with just a click of a button.
What do you dislike most about this product?
It is difficult to refer to message which belong to prior chats.
What recommendations would you give to someone considering this product?
Highly recommends this tool for its great functionality and easy of use.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Madeline R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
A reliable communication tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
We have been using Cisco Jabber as a way of online communication way before pandemic. It has been our longest online communication tool so far. The best feature I like about Cisco is that you can easily access it on almost any device. You can take advantage of the screen-sharing feature, making audio and video calls and especially chatting is very easy and reliable.
What is your favorite aspect of this product?
I work in a design company and we used to have online meetings now and then with clients. We could easily make high quality video as well audio calls alongside projects presentations and training sessions. The best thing is that it can easily integrate with Cisco products as well as Microsoft.
What do you dislike most about this product?
Well, what I personally don't like in Cisco Jabber is that some of the features might be outdated and need an update. For example, you can鈥檛 take a screenshot. You will see updates from them very often and they surely are long!
What recommendations would you give to someone considering this product?
Cisco Jabber is one of the reliable communication platforms I have come across. The security is also pretty good. They need to work on some updates but it is suitable for big firms and it will accommodate you with clients and offices globally and easily.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable