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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn鈥檛 have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they鈥檙e available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
1% Neutral
91% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Client's Interest First

Feature Ratings

Average 82

Video Conferencing

87

Instant Messaging

87

Audio Conferencing VoIP

86

Audio Controls

85

File Transfer

84

Facilitator Functions

83

Virtual Whiteboard

82

Audio Conferencing Call in Bridge

82

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

86

Ease of IT Administration

82

Ease of Data Integration

81

Ease of Implementation

81

Breadth of Features

80

Usability and Intuitiveness

80

Quality of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Ivan C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Good and affordable enterprise solution

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Easy integration and setup, been in the industry long enough to support the vast customer base

What is your favorite aspect of this product?

Easy to use, intuitive UI

What do you dislike most about this product?

Old UI design and not really modern enough

What recommendations would you give to someone considering this product?

Redesign the UI

Pros

  • Client Friendly Policies
  • Altruistic
  • Trustworthy
  • Effective Service

Cons

  • Commodity Features

Claire N.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Astonishing with file share and sharing slides.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It's wonderfully made to suit all my needs with web conferencing meeting. Reliable for instant chats with instant file sharing and instant communication. Magnificent to schedule for our team meeting. Terrific with project planning.

What is your favorite aspect of this product?

It's with great pleasure for video calls and voice calls. Like it's convenience to instantly share all kinds of files including voice notes. Great with presentation through sharing ideas. Impressive with task scheduling.

What do you dislike most about this product?

It's a magnificent beast with video conferencing.

What recommendations would you give to someone considering this product?

It's much more impressive with video calls. Like how it's outstanding to instantly share all kinds of files. Reliable with slideshows. Intuitive user interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Choy N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Cisco Jabber is a platform with a wide variety

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a platform with a wide variety of options that will complement a graphical experience for companies to create conferences through video calls in the most comfortable way possible, especially aimed at companies that want a secure space on the web to finalize their negotiations. as well as carrying out communication without the need to be physically present with all the employees of the company, one aspect that differentiates it from the rest is the quality of the software that strives to work at full power and not generate any inconvenience while it is in use, unlike other programs that are saturated and respond very slowly.

What is your favorite aspect of this product?

I am very grateful that this program exists because it helps me a lot, it is my responsibility to manage and communicate a lot of important information about the company, such as keeping payroll and accounting for future negotiations, Cisco Jabber has the advantage of creating different processes that bring information to all the selected people, in addition to how comfortable it is to use this program, the video and audio quality is very good, thanks to this program my performance is remarkable and outstanding.

What do you dislike most about this product?

A great disadvantage can be the little known of the program if this leads me to tell my clients to download it at the agreed time of the conference, this generates an inconvenience due to time and disgust that it generates in the person who does not know it, we hope that over time Cisco Jabber sounds a lot among its competencies.

What recommendations would you give to someone considering this product?

The world has changed and is heading to work fully with technology, in addition to events that do not allow a meeting in person, Cisco Jabber is an ideal tool to be in a constant union through electronic devices, this program has high standards to provide its users with an excellent experience while using it, it is these characteristics that make Cisco Jabber a platform that I like to recommend at all times and to my colleagues at work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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