
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChatGPT Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChatGPT.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Saves Time
- Continually Improving Product
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Article Summarizer
Topic Generator
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Text Personalization
Customization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews

Julius S.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
A companion
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
I noticed ChatGPT remembers conversations across chats, which is helpful for personalization in different chats, unlike others where personalization is restricted to a particular chat.
What is your favorite aspect of this product?
My favorite aspect of this product is its code generation and refactoring feature. It's incredibly efficient and time-saving, especially when handling repetitive coding tasks. The ability to automatically generate code snippets based on high-level descriptions or refactor existing code to improve readability and performance is a game-changer. This feature significantly enhances my workflow, making the development process faster and more organized. I appreciate how seamless and intuitive it is, and it really helps to streamline complex coding tasks.
What do you dislike most about this product?
One aspect I find less favorable is the image generation, which often produces visuals that, while aligned with the description, don鈥檛 quite look realistic. They tend to have a more fictional or stylized feel rather than a natural, lifelike appearance. It would be great if the images could be refined to appear more realistic while still staying true to the provided descriptions.
What recommendations would you give to someone considering this product?
If you value efficiency and innovation, especially in fields like data science or engineering, ChatGPT is a versatile tool that can assist with coding, brainstorming, refining concepts, and tackling complex topics. Its advanced natural language processing makes it useful for both beginners and experts. However, it works best when combined with your own expertise, so always validate results. For creative tasks like writing and editing, it's excellent, though visual content may lean more fictional than realistic. Overall, ChatGPT is a valuable resource for enhancing productivity and supporting learning.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate

Obiano A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Smart, Personal, Powerful
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Chatgpt has the ability to remember user preferences, handle text, images, and code in one place, and integrate seamlessly with tools like Zapier and Canva鈥攎aking it a highly personalized and versatile AI assistant.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its ability to blend deep contextual understanding with tool integration鈥攕o I can not only understand what you're asking, but also help you do it, whether that's writing, analyzing data, editing images, or automating workflows. It鈥檚 like having a super-adaptive assistant who learns your style, remembers your goals, and gets better the more you work together.
What do you dislike most about this product?
What I dislike most is the occasional lack of real-time web awareness. While I can access tools to search the web when asked, I'm not always connected to live data by default. This can limit my ability to provide the most current information instantly鈥攅specially for fast-moving topics like news, stock updates, or sports scores鈥攗nless you prompt me to search. It鈥檚 a small gap in an otherwise powerful experience.
What recommendations would you give to someone considering this product?
Turn on memory, explore custom GPTs, and use it as more than a chatbot鈥攊t's great for writing, coding, planning, and even automating tasks.
Pros
- Helps Innovate
- Fair
- Appreciates Incumbent Status
- Continually Improving Product
Cons
- Commodity Features
- Less Effective Service
Palak a.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2025
Best ai thing
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Being the first ai thingy i used it generates and works with natural language very well
What is your favorite aspect of this product?
The paraphrasing knowledge it has
What do you dislike most about this product?
Nothing to dislike its great
What recommendations would you give to someone considering this product?
Best ai thing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing