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ChatGPT Logo Award Winner Product Badge
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OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

85

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

83

Text Personalization

82

Customization

81

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Julius S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A companion

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I noticed ChatGPT remembers conversations across chats, which is helpful for personalization in different chats, unlike others where personalization is restricted to a particular chat.

What is your favorite aspect of this product?

My favorite aspect of this product is its code generation and refactoring feature. It's incredibly efficient and time-saving, especially when handling repetitive coding tasks. The ability to automatically generate code snippets based on high-level descriptions or refactor existing code to improve readability and performance is a game-changer. This feature significantly enhances my workflow, making the development process faster and more organized. I appreciate how seamless and intuitive it is, and it really helps to streamline complex coding tasks.

What do you dislike most about this product?

One aspect I find less favorable is the image generation, which often produces visuals that, while aligned with the description, don鈥檛 quite look realistic. They tend to have a more fictional or stylized feel rather than a natural, lifelike appearance. It would be great if the images could be refined to appear more realistic while still staying true to the provided descriptions.

What recommendations would you give to someone considering this product?

If you value efficiency and innovation, especially in fields like data science or engineering, ChatGPT is a versatile tool that can assist with coding, brainstorming, refining concepts, and tackling complex topics. Its advanced natural language processing makes it useful for both beginners and experts. However, it works best when combined with your own expertise, so always validate results. For creative tasks like writing and editing, it's excellent, though visual content may lean more fictional than realistic. Overall, ChatGPT is a valuable resource for enhancing productivity and supporting learning.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Obiano A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Smart, Personal, Powerful

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Chatgpt has the ability to remember user preferences, handle text, images, and code in one place, and integrate seamlessly with tools like Zapier and Canva鈥攎aking it a highly personalized and versatile AI assistant.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to blend deep contextual understanding with tool integration鈥攕o I can not only understand what you're asking, but also help you do it, whether that's writing, analyzing data, editing images, or automating workflows. It鈥檚 like having a super-adaptive assistant who learns your style, remembers your goals, and gets better the more you work together.

What do you dislike most about this product?

What I dislike most is the occasional lack of real-time web awareness. While I can access tools to search the web when asked, I'm not always connected to live data by default. This can limit my ability to provide the most current information instantly鈥攅specially for fast-moving topics like news, stock updates, or sports scores鈥攗nless you prompt me to search. It鈥檚 a small gap in an otherwise powerful experience.

What recommendations would you give to someone considering this product?

Turn on memory, explore custom GPTs, and use it as more than a chatbot鈥攊t's great for writing, coding, planning, and even automating tasks.

Pros

  • Helps Innovate
  • Fair
  • Appreciates Incumbent Status
  • Continually Improving Product

Cons

  • Commodity Features
  • Less Effective Service

Palak a.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Best ai thing

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Being the first ai thingy i used it generates and works with natural language very well

What is your favorite aspect of this product?

The paraphrasing knowledge it has

What do you dislike most about this product?

Nothing to dislike its great

What recommendations would you give to someone considering this product?

Best ai thing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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