What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Performance Enhancing
- Saves Time
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Content Summarization
Grammar and Spellcheck
Translation
Data Analysis
Content Editor
Customization
Search Engine Optimization
Data Protection and Security
Social Media Integration
Image and Video Generation
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews
Sreekesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Easy to use and feel like talking to a real person
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT gives clear, friendly answers that feel natural, like talking to a real person. It understands your needs quickly and helps with writing, coding, learning, and more.
What is your favorite aspect of this product?
It feels like I'm chatting with a real person who understands me. I love how quickly it helps with writing, ideas, or solving problems.
What do you dislike most about this product?
Sometimes the responses can be too general or miss small details. It could improve by understanding context better across longer conversations.
What recommendations would you give to someone considering this product?
Give it a try for writing, learning, or quick answers 鈥� it鈥檚 super easy to use. Just be clear with your questions, and you鈥檒l get helpful, human-like replies.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Riya D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Helps in everything from personal to professional
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
From content and image generation to problem-solving and suggestions, it helps with everything through simple prompts, enabling me to handle any task with ease using ChatGPT.
What is your favorite aspect of this product?
With simple prompts, I can generate images that don鈥檛 even exist in the world and combine any idea into visuals and I really love that.
What do you dislike most about this product?
I鈥檓 not entirely sure, but privacy is a major concern for me when using ChatGPT.
What recommendations would you give to someone considering this product?
Use it to excel in all areas from personal and professional work to social media. It supports you in studies, office tasks, and everyday life.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shirisha D.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2025
Wonderful tool
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Very very efficient and convenient
What is your favorite aspect of this product?
Extremely powerful and user-friendly tool
What do you dislike most about this product?
I don't dislike anything...only I guess higher version price should be less
What recommendations would you give to someone considering this product?
I would say just go for it
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
