What is CallTrackingMetrics?
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation鈥攔esulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Enables Productivity
- Client Friendly Policies
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Audio Transcription
Conversation Coaching
Dashboards and Reporting
Application Integration
Mobile Support
Pipeline Visibility
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
CallTrackingMetrics Downloads
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CallTrackingMetrics Videos
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CallTrackingMetrics Reviews
Daniel V.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2021
The product itself and the technology is excellent
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Don't know, have not tried a competitor yet.
What is your favorite aspect of this product?
Realiable software and accurate information.
What do you dislike most about this product?
Customer support is terrible, 9/10 times the issues are not solved.... I have to figure out solutions by myself...Also, they have not offered a full account review to see if we have everything setup correctly. We've been customers for years and not even once they have reached out to see how things can be improved on our end. That's a major flaw on their side...in general, support is really bad.
What recommendations would you give to someone considering this product?
Hire a consultant because no one at CTM will help you setup things correctly.
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
Cons
- Less Effective Service
- Less Efficient Service
- Wastes Time
- Role: Sales Marketing
- Industry: Media
- Involvement: Initial Implementation
Submitted May 2021
Fantastic service
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Nathan B.
- Role: Operations
- Industry: Construction
- Involvement: Initial Implementation
Submitted May 2021
Great Product and Service at Affordable Pricing
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The initial set up was smooth and seamless. There was never a time when I felt alone or without the capability of getting the platform set up to the level needed to run our business. There is constant support through the portal and account rep. There are lots of plugins/integrations to help integrate with a CRM to your Google. applications.
What is your favorite aspect of this product?
The ability to monitor and track calls from different sources.
What do you dislike most about this product?
Setting up reporting is a bit cumbersome.
What recommendations would you give to someone considering this product?
Look to see your end needs are to make sure the platform can deliver the results you want.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
