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Buffer Inc

Buffer

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Buffer
8.9 /10

What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team 鈥 all in one place.

Company Details


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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 85

Social Moderation and Workflow Management

88

Social Media Channel Integration Outbound

88

Social Media Channel Integration Inbound

88

Social Post Archival

87

Campaign Execution

87

Dashboards and Visualization

85

Social Response Management

85

Social Asset Management

84

Contextual Analysis

83

Trend Analysis

82

Sentiment Analysis

80

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Ease of Data Integration

87

Quality of Features

86

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

84

Business Value Created

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

81

Buffer Reviews

Deepanshu C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Buffer is great for social media management! Easy

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

Buffer is a tool employed by our digital marketing team. Over the years, counting on the ebb and flow of our client鈥檚 needs, we've used Buffer to plan and schedule social media posts. When we manage social for several clients, it becomes a way more necessary tool. However, once we only have a couple of running social, we've found it easier to post on the fly and work outside of buffer.

What is your favorite aspect of this product?

Plan and cross post social ideas across multiple platforms Schedule content to release in advance Change preview text and images on platforms 鈥 especially Facebook

What do you dislike most about this product?

It would be nice if the content calendar planning was more in depth Better collaboration for approvals and feedback AI insights and reporting

What recommendations would you give to someone considering this product?

Buffer is great if you have lots of clients and post on multiple platforms. Especially if you want to schedule posts in advance or to release at specific times. It might not be the best tool of you want robust calendar planning with approvals, AI insights, etc. It also might not be the best tool if you only manage social for one or two clients.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Neeraj k.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

"Buffer,makes social media marketing so easy".

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

Buffer is a social media management platform for small to midsize businesses that helps users publish content, engage clients and analyze their social media performance. Buffer integrates with Facebook, Instagram, Twitter, LinkedIn, Google+ and Pinterest.

What is your favorite aspect of this product?

I can post substance across other web-based media stages like Facebook and Instagram, and Twitter all simultaneously. It's not difficult to utilize, planning additionally exceptionally straightforward; I'm certain new clients won't see it trying to utilize. I likewise like that I don't get endorsed out when my PC rests or my web winds down.

What do you dislike most about this product?

It lacks some conveinent features that the competitors offer. I'm talking about features like integrated tagging for Twitter and LinkedIn. Last time I used this software it still lacked the proper tagging features which requires you to make an extra step to open a separate tab to check whether you got the username right or wrong.

What recommendations would you give to someone considering this product?

I can say, as an expert, that this item is one of the most mind-blowing we have had the option to discover available, as it is extremely viable. So we can say that this item is the correct way, which is the reason we can suggest it for execution.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Kel W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

We can manage more easily

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

This company, as it is in charge of being able to handle the publications of social networks, has a lot of competition which means that it always has to update its way of working and the way in which the technology is implemented will always be among the first best so I fully trust in your capabilities to keep the platform up-to-date and up-to-date for much longer

What is your favorite aspect of this product?

Buffer has one of the best platforms that I used to publish with social media programming, which makes it very effective to organize the way I work with respect to the publications, it makes my life easier because I can control almost any publication with a long time in advance and How should a social network with an extremely demanding public be managed

What do you dislike most about this product?

The way buffer works is very good but sometimes it has platform errors and also at the time of publishing at the time it is scheduled, sometimes it is published twice and this is somewhat annoying in that case you have to go and delete publication of both that they were published, this creates a bit of anxiety because I have to constantly check to see that everything is going well, even setting all the publications well in advance, also that sometimes the page is a little slow and is ticked but it is solved by refreshing the page

What recommendations would you give to someone considering this product?

Currently I highly recommend this company that offers the programming service for our social networks because we can do this with a long time in advance and apart from being able to make the publications with much higher quality because we have much more time to do them, I highly recommend using this type of platform that it offers buffer because apart from it it has many tutorials on the internet apart from its platform is very intuitive and we can learn to use it easily that is why I do not recommend to my acquaintances and co-workers

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

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