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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It鈥檚 called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Data Loss Prevention

86

Drag and Drop User Interface

86

Access Control and Rights Management

86

Electronic Signatures

86

Real-Time Synchronization

86

3rd-Party Integrations

85

Cognitive Content Services

85

Large File Optimization

85

Mobility Support

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Ease of Data Integration

86

Ease of Customization

86

Usability and Intuitiveness

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Mark S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Most secure software to share, save, collaborate.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is a Swiss end-to-end encrypted, zero-knowledge content collaboration platform created to provide the greatest level of cloud security for the digital assets of people and businesses. Box does not have access to the user's files, in contrast to other public cloud providers, guaranteeing full secrecy.

What is your favorite aspect of this product?

Since the early part of our work on Transit, we have had the impression that we are operating in a secure setting where nobody else can access or touch our documents and where we can securely share our data with anybody, whether they are in our office, outside of the office, or in any distant location. As a result, we now have confidence and are able to work together while maintaining the security of the information belonging to our clientele.

What do you dislike most about this product?

Files with specific qualities, like those with a lot of reference links, won't be synced. My storage recently ran out, and then the application fails as soon as it loads. Additionally, it works well and saves me hours. The application frequently freezes, and on rare occasions the entire computer does as well (Mac).

What recommendations would you give to someone considering this product?

Box is a cloud-based, secure content collaboration and file synchronization tool that appears to have been created especially for our unique corporate use case so we can confidently share sensitive material. The program is suitable for making shared folders so that the files inside the folders are secured before being transferred.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Akash R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Simple to use for sharing and storing files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I like how you can share files, assign tasks, and set file expiration dates. The navigation is clear and intuitive. In the end, this lessens redundant records. This is what makes Box different from others.

What is your favorite aspect of this product?

Box is the perfect tool for collaborative project work among creative teams. It is incredibly helpful to use the Box Sync app to make the folders accessible in my Mac Finder window.

What do you dislike most about this product?

Nothing specifically about Box is dislikeable. Even though I wish the price was a little lower and the user interface was a little more appealing, these are only minor complaints.

What recommendations would you give to someone considering this product?

Box is something which every organization wants small or large. Best in every aspect from security to navigation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Caring

Franklin R.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Software for cloud storage that is easy to use.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

As our company grew, we could not continue depending on verbal exchanges between staff members and the distribution of paper documents. We decided to use Box, which significantly increased staff collaboration and produced significant time and paper savings. The user interface is highly friendly to new users. It鈥檚 easy to invite people with different permission levels.

What is your favorite aspect of this product?

Having real-time file syncing between all connected devices and accounts is fantastic. In these days of remote working, it makes team cooperation incredibly effective. The thorough audit trail records also make it very easy to go back and manage unwanted access and activity. It features good word processing integration for online document editing and can handle enormous file sizes for most tasks.

What do you dislike most about this product?

There are many challenges associated with implementing the company's data management plan and prospective system integrations than with other products. We occasionally experienced synchronizing problems. A little challenging for novice users to manage. It can be challenging to set different access privileges for unique team members with access to shared folders.

What recommendations would you give to someone considering this product?

If you don't already have it, Box is the first thing I'd suggest. When you're connected to wifi, it immediately syncs a folder on your local computer that you can treat as a folder similar to "Documents." Additionally, I enjoy using Box because it syncs all documents into one convenient spot on Box.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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