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Box Logo Award Winner Product Badge
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Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It鈥檚 called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Data Loss Prevention

86

Drag and Drop User Interface

86

Access Control and Rights Management

86

Electronic Signatures

86

Real-Time Synchronization

86

3rd-Party Integrations

85

Cognitive Content Services

85

Large File Optimization

85

Mobility Support

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Ease of Data Integration

86

Ease of Customization

86

Usability and Intuitiveness

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Arpit C.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Secure, Collaborative, Scalable

Likeliness to Recommend

6 /10

What differentiates Box from other similar products?

User-Friendly Interface: Box is praised for its intuitive and user-friendly interface, making it easy for individuals and teams to quickly adopt and navigate the platform. Mobile Accessibility: Box offers robust mobile apps, ensuring seamless access to files and collaboration tools on various devices, enhancing productivity for users on the go. Developer-Friendly: Box provides extensive developer tools and APIs, enabling businesses to create custom applications and integrations tailored to their specific needs, enhancing the platform's functionality.

What is your favorite aspect of this product?

Robust Security Features: Users appreciate Box's strong emphasis on security, including encryption, access controls, and compliance certifications. The assurance that their data is secure and compliant with industry standards is a significant factor in favor of Box. Seamless Collaboration Tools: Box's seamless collaboration features, such as real-time editing, commenting, and task management, are often cited as favorites. These tools enhance teamwork, improve communication, and streamline project workflows, making collaboration more efficient and productive for users.

What do you dislike most about this product?

Steep Learning Curve: Some users find Box's interface initially complex, which might require time and effort to fully grasp, especially for those unfamiliar with similar cloud content management systems. Cost for Additional Features: While Box offers various features in its paid plans, some advanced functionalities and integrations might come at an extra cost. Users, especially smaller businesses with limited budgets, might find these additional expenses challenging.

What recommendations would you give to someone considering this product?

Assess Your Business Needs: Evaluate your organization's specific requirements regarding data storage, collaboration, and security. Consider factors like the size of your team, the nature of your projects, and the level of security and compliance your industry demands. Explore Integrations: Determine the third-party applications your team currently uses or might need in the future. Box's strength lies in its integrations, so ensure that it can seamlessly connect with your existing tools to maximize productivity.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Terry E.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Box is a fantastic program, I love it.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box is distinct from other applications because it is a platform that is both flexible and simple to operate. As a result, it makes it simple to share files with other people and work with them.

What is your favorite aspect of this product?

As a whole, I rely on Box to store and exchange sensitive company documents with confidence. It's easy to use, and I can create shared folders for various projects and teams that all of my coworkers may access simultaneously.

What do you dislike most about this product?

In my opinion, it would be beneficial for the free edition of Box to offer an increased storage capacity. This is an aspect that has room for improvement.

What recommendations would you give to someone considering this product?

Box is a cloud storage service that comes highly recommended by me due to the fact that it provides users with safe access to collaborative features that simplify group projects. Users are able to work effectively from any location thanks to mobile access and real-time updates, as well as the ease with which they may share files and the integration possibilities available to them.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Grace K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Trusted by Experts for it's Effectiveness

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Helpful for secured sharing and storing of confidential information and files.

What is your favorite aspect of this product?

Easy to collaborate with remote teams.

What do you dislike most about this product?

I have enough experience to confirm that this tool is perfect.

What recommendations would you give to someone considering this product?

All are more than expected.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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