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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Leads Generation
Learning and Adaptability
Scheduled Availability
Personalized Service
Application Programming Interface
Knowledgebase
Workflow Processing
Integration With CRM
Wayfinding
Natural Language Processing
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Also Featured in...
Birdeye Reviews
David G.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jan 2022
I love Birdeye
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Superior customer service
What is your favorite aspect of this product?
NPS and review tracking
What do you dislike most about this product?
N/A; I can't think of anything.
What recommendations would you give to someone considering this product?
Just go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Terry P.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2022
The Solution for Chats and Communications
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Messaging has made artificial engagement, allowing companies to easily converse an chat in case they have needs. Further, the conversations are effectively analyzed, making the inferences required more accurate and working.
What is your favorite aspect of this product?
Birdeye Messaging has the right inquest in matters speedy and successful communications, which allows worldwide rich. More so, Birdeye Messaging has categorized the communications needs, where the most sensitive ones are stored and preserved.
What do you dislike most about this product?
Birdeye Messaging has managed to make the appropriate communication stands, and proper analysis. Therefore, Birdeye Messaging has authenticated the conversations needs.
What recommendations would you give to someone considering this product?
Birdeye Messaging is the proper chat tool, that makes conversations more elaborate. Again, Birdeye Messaging has the appropriate intelligent solution that makes proper analytics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Garry M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Dedicated and Outstanding Virtual Engaging App
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Interactions accepts and synthesis both text and calls input, which is the common way of communications. Moreover, Birdeye Interactions the development of an artificial intelligence feature in the program is a plus.
What is your favorite aspect of this product?
Birdeye Interactions processes even natural languages, and has a transcription which is accurate and always ready. Again, Birdeye Interactions has a lead generating tool, allowing the CRM to be operative in the company.
What do you dislike most about this product?
Birdeye Interactions has made us attain the right virtual engagement that we require, giving us a straight concept of texting, CRM, and even calls. More so, the reason for Birdeye Interactions is to create a straightforward way of discussion,. which it attains.
What recommendations would you give to someone considering this product?
Birdeye Interactions is the less dramatic program, in matters virtual communication and chats. The tool has a dream of swift discussion among people, more so clients, and instant messaging. Therefore, join the train and have the services from the tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
