Birdeye Customer Reviews 2025 | Chatbots

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Birdeye

Composite Score

8.4 /10

CX Score

8.7 /10

43 Reviews

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details

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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

9 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative

3% Neutral

97% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 82

Multi-channel

Learning and Adaptability

Scheduled Availability

Personalized Service

Leads Generation

Knowledgebase

Application Programming Interface

Workflow Processing

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Average 84

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

SMS Marketing

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Birdeye Reviews

Role: Sales Marketing
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Convenient product for a business to have!

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Inspires Innovation
Saves Time
Includes Product Enhancements

Shawn H.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Love the 24 hour access my potential clients have.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Never used another product so nothing to compare to.

What is your favorite aspect of this product?

ease of use.

What do you dislike most about this product?

nothing that I dislike

What recommendations would you give to someone considering this product?

The support team was able to configure the messaging app with ease for someone who doesn't have the experience or an it team that some larger companies may have.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bridgette C.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use and has provided us with many leads.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Pops up and people are more likely to message.

What is your favorite aspect of this product?

More leads.

What do you dislike most about this product?

Expensive and can be annoying

What recommendations would you give to someone considering this product?

Highly if trying to get more leads from website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Birdeye

What is Birdeye?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Birdeye Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Birdeye?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization鈥檚 business development office.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot鈥檚 AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot鈥檚 integration with the organization鈥檚 CRM would allow for customer information to be queried, once the customer鈥檚 identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to 鈥渦nderstand鈥� voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

SMS Marketing

Birdeye Reviews

Convenient product for a business to have!

Likeliness to Recommend

Pros

Shawn H.

Love the 24 hour access my potential clients have.

Likeliness to Recommend

Pros

Bridgette C.

Easy to use and has provided us with many leads.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Multi-channel

Learning and Adaptability

Scheduled Availability

Personalized Service

Leads Generation

Knowledgebase

Application Programming Interface

Workflow Processing

Integration With CRM

Voice or Text Input

Natural Language Processing

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement