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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Learning and Adaptability
Scheduled Availability
Personalized Service
Leads Generation
Knowledgebase
Application Programming Interface
Workflow Processing
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Birdeye Reviews
Christ W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2025
Enhancing productivity in a smart way
Likeliness to Recommend
What differentiates Birdeye from other similar products?
I like the way it can prompt customers for reviews or escalate feedback to prevent negative reviews, an edge that most standalone bots lack. Also, compared to other tools, I like how this platform automates SMS responses, and with the help of bots and human agents, it efficiently manages two-way texting.
What is your favorite aspect of this product?
The way Birdeye chatbots engage website visitors or message senders instantly is helpful. This fast response time helped me capture leads who might otherwise leave without interacting. An amazing feature is that its bots never sleep as they continue to answer questions, qualify leads, or schedule appointments even when they are closed. So, all such features are beneficial to streamline my workflow.
What do you dislike most about this product?
Birdeye is going well with my workflow. I haven鈥檛 come across any of its drawbacks and dislikes. It has eliminated the need for a third person by providing live agents. I value this hybrid automation.
What recommendations would you give to someone considering this product?
You should give it a try. It will not only enhance your productivity but also help you grow your business in efficient ways.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
Chibunna O.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Birdeye Review from an End-user
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is like a Swiss Army knife for online reputation鈥攊t pulls reviews from EVERYWHERE (Google, Yelp, Facebook, etc.) into one dashboard and even helps you request new ones. It鈥檚 best for small businesses that care about reviews but don鈥檛 have time to chase them down manually.
What is your favorite aspect of this product?
The automated review request texts/emails are a lifesaver. I set it up once, and now happy customers get nudged to leave reviews without me begging them. My review count doubled in 2 months!
What do you dislike most about this product?
The pricing feels sneaky鈥攖hey don鈥檛 show it upfront, and the "basic" plan is useless. You NEED the premium tier to do anything meaningful, and that鈥檚 $$$. Also, the interface is clunky on mobile.
What recommendations would you give to someone considering this product?
100% worth it if you鈥檙e a local business drowning in review management. But if you鈥檙e a solopreneur or just need simple Google My Business tracking, save your cash鈥攖ry GatherUp instead.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for marketing
Likeliness to Recommend
What differentiates Birdeye from other similar products?
fast and easy to use, as well as tools for marketing
What is your favorite aspect of this product?
the automation part
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
i'll recommend to all my colleagues to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
