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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Get AssistanceBirdeye Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Birdeye.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Learning and Adaptability
Scheduled Availability
Personalized Service
Leads Generation
Knowledgebase
Application Programming Interface
Workflow Processing
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Birdeye Reviews
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic Product!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Finance
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Apr 2021
Easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tammy D.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Apr 2021
"Fantastic product!" Makes everything simply easy!
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Well this one is very easy to incorporate into your business.
What is your favorite aspect of this product?
The fact they email messages and reviews in a timely manner
What do you dislike most about this product?
I have no dislikes of this product.
What recommendations would you give to someone considering this product?
To try it, nothing like it when it comes to the variety of the many ways you can utilize it.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Client Friendly Policies
