What is BigPanda?
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
73 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigPanda?
Pros
- Fair
- Saves Time
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Change Control Automation
Security Operations Automation
Analyze Discovery Data
Explainable and Trainable Algorithms
Analyze Activity Data
Performance & Capacity Management Automation
Event & Alert Management Automation
Incident Management Automation
Data Visualization
Problem Management Automation
Operational Task Automation
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
BigPanda Reviews
Anelia S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
A Real-World Use of BigPanda
Likeliness to Recommend
What differentiates BigPanda from other similar products?
Unlike platforms, BigPanda is tool-agnostic. It utilizes 鈥渙pen box" machine learning, where the correlation logic is transparent and explainable to operators. BigPanda acts as a centralized intelligence hub by connecting alerts, incidents, and collaboration tools into a single automated workflow.
What is your favorite aspect of this product?
The way BigPanda cuts down alert fatigue by deduplication and correlating noisy alerts into fewer, actionable incidents is highly significant. I appreciate the proactive onboarding, ongoing support, and personalized recommendations. It performs well even in an environment processing thousands of alerts per minute. It can be enriched with alerts with metadata, making incidents more informative and actionable. I appreciate the way it automates ticket creation and saves our time
What do you dislike most about this product?
BigPanda automates workflows efficiently and delivers outstanding services. There is nothing bad about this tool, everything is going perfectly.
What recommendations would you give to someone considering this product?
BigPanda excels at automating notifications, ticketing, and escalations. If you are looking for an AIOps Platform, then you must try this.
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Caring
Jacob R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
AI Sherlock of IT Ops
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda can detect patterns across complex infrastructures, reducing noise and pinpointing the root cause faster.
What is your favorite aspect of this product?
focus on resolution rather than figuring out what went wrong. I鈥檝e seen it help our team cut downtime in half during high-stakes client campaigns
What do you dislike most about this product?
with older systems. I had to spend extra time customizing integrations to make everything work smoothly with legacy tools
What recommendations would you give to someone considering this product?
Test its integration capabilities with your existing stack before fully committing.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
Samuel Z.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
BigPanda is great as our Monitoring Center
Likeliness to Recommend
What differentiates BigPanda from other similar products?
In the development of our company's tracking center, BigPanda has played a fundamental role. Despite the limitations of our small team, Bigpanda made sure we achieved our goals. Accessible and easy integration Evaluate against alternative programs.
What is your favorite aspect of this product?
My favorite part about Bigpanda is how it facilitates better collaboration between DevOps teams by using AI and ML to process massive amounts of complicated raw data, which in turn allows management to receive changes in real time.
What do you dislike most about this product?
If a case is needed that requires low or moderate support, it is necessary to improve the support as it is not persuasive. You should expect a response within three to five days. They react quickly if the situation worsens.
What recommendations would you give to someone considering this product?
The BigPanda console is easy to use thanks to its graphical user interface. You can see the impact of your change before you implement it with the Correlation Patterns preview features.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
