What is BetterCloud?
BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
86 Plan to Renew
4
Since last award
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BetterCloud?
Pros
- Respectful
- Enables Productivity
- Friendly Negotiation
- Helps Innovate
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Optical Character Recognition
Real Time Scanning
Data Discovery (DLP)
Customizable and Pre Canned Policies
Activity Monitoring Alerts
Environment Support
Application Monitoring
Lightweight Directory Access Protocol Integration
Endpoint Support
Email and IM Support
Forensic Analysis Support
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Business Value Created
Ease of Customization
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
BetterCloud Reviews
Vitor M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Jan 2024
Great product with good support!
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
I've never used other products before, but the support was always on time.
What is your favorite aspect of this product?
It allows me to save data and keep it secure. This way i don't have to worry about it.
What do you dislike most about this product?
I think thing could be more streamlined and wish there were more videos to help with setup
What recommendations would you give to someone considering this product?
It's worth it if you work with a lot of data and need to keep it secure
Pros
- Efficient Service
- Effective Service
- Respectful
- Helps Innovate
Cons
- Less Caring
- Less Reliable
- Less Inspiring
Om G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
point-by-point overview of BetterCloud
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud offers an all-in-one platform that automates user onboarding/offboarding, manages SaaS applications, and enforces security policies across various cloud services.
What is your favorite aspect of this product?
Designed for ease of use, allowing quick implementation and minimal training requirements.
What do you dislike most about this product?
Users have reported occasional delays when synchronizing with platforms like Google Workspace during bulk operations.
What recommendations would you give to someone considering this product?
BetterCloud is highly recommended for organizations seeking to enhance their SaaS management through automation, improved security, and cost optimization.
Pros
- Enables Productivity
- Inspires Innovation
- Generous Negotitation
- Transparent
Cons
- Slower Product Innovation
- Under Delivered
Jagruti P.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
Efficient User Lifecycle Management
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud offers a comprehensive platform that combines automation, compliance, and cost optimization, reducing the need for multiple tools.
What is your favorite aspect of this product?
The platform is intuitive, making it easier for IT teams to manage tasks efficiently.
What do you dislike most about this product?
Some users find the pricing model confusing, especially for small to medium-sized enterprises.
What recommendations would you give to someone considering this product?
BetterCloud is well-suited for organizations looking to streamline their SaaS operations through automation and centralized management. It's particularly beneficial for IT teams aiming to reduce manual workloads and enhance compliance.
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Saves Time
Cons
- Less Performance Enhancing
