Attentive Customer Reviews 2025

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Attentive Mobile Inc

Attentive

Composite Score

8.1 /10

CX Score

8.1 /10

17 Reviews

What is Attentive?

Attentive is a personalized text messaging platform built for innovative e-commerce brands. Attentive is a comprehensive text message marketing solution, driving 18.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle.

Company Details

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Awards & Recognition

Attentive won the following awards in the SMS Marketing category

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7 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Attentive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Attentive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Attentive?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 89

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Mobile Marketing Management

Application Integration

Loyalty Promotions Management

Surveys Feedback

Communication Archive

Mobile Payments

Social Media Marketing Management

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Attentive Reviews

Jeanine W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Great product!

Likeliness to Recommend

8 /10

What differentiates Attentive from other similar products?

Great customer service and platform

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

It鈥檚 a great sms platform

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tracy M.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Spendy鈥攂ut unparalleled

Likeliness to Recommend

10 /10

What differentiates Attentive from other similar products?

Usability and breadth of integrations

What is your favorite aspect of this product?

It's powerful but intuitive鈥攃an be used by a first-time SMS marketer or a team of experts

What do you dislike most about this product?

Pop-ups and landing pages can be confusing to build out

What recommendations would you give to someone considering this product?

Spending time in it pays dividends!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Casey M.

Role: Sales Marketing
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2022

Sleek, easy to use, and WONDERFUL to their clients

Likeliness to Recommend

9 /10

What differentiates Attentive from other similar products?

They offer numerous opportunities to engage with the business and learn new ways to optimize your use of their tool - with webinars, trainings and guest speakers from experts across multiple industries. They are also wonderful to their clients and provide number of incentives and make your business feel valued. Feedback from clients is heard and taken into consideration.

What is your favorite aspect of this product?

Attention paid to clients and numerous virtual learning and networking opportunities.

What do you dislike most about this product?

It's a bit pricey

What recommendations would you give to someone considering this product?

Give it a shot!

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Caring

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Attentive

What is Attentive?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Attentive Ratings

95 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Attentive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Surveys Feedback Enables surveys/feedback forms to be sent to customers鈥�

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Attentive Reviews

Jeanine W.

Great product!

Likeliness to Recommend

Pros

Tracy M.

Spendy鈥攂ut unparalleled

Likeliness to Recommend

Pros

Casey M.

Sleek, easy to use, and WONDERFUL to their clients

Likeliness to Recommend

Pros

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Title

Feature Ratings

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Mobile Marketing Management

Application Integration

Loyalty Promotions Management

Surveys Feedback

Communication Archive

Mobile Payments

Social Media Marketing Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization