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Arcserve USA, LLC

Arcserve Unified Data Protection

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Arcserve Unified Data Protection
7.6 /10

What is Arcserve Unified Data Protection?

As the world鈥檚 most experienced provider of backup and disaster recovery solutions, for 35 years we鈥檝e been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we鈥檝e redefined the way companies protect their data 鈥 the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details


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Awards & Recognition

Arcserve Unified Data Protection won the following awards in the Backup and Availability category

Arcserve Unified Data Protection Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Unified Data Protection.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Unified Data Protection?

3% Negative
16% Neutral
81% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 80

AI Tech Support

100

AI enhanced predictive backup

100

FOUR EYES principle

100

Integration with Other Security Software

100

Recovery Automation

88

Virtual Machine Backup

83

Automated Backup Testing and Verification

82

Backup Automation

81

File Explorer Granular Restore

80

Replication for High Availability

80

Deduplication Implementation

80

Vendor Capability Ratings

Average 76

Ease of IT Administration

80

Ease of Implementation

78

Breadth of Features

77

Quality of Features

77

Ease of Data Integration

76

Usability and Intuitiveness

75

Business Value Created

75

Vendor Support

75

Product Strategy and Rate of Improvement

75

Ease of Customization

73

Availability and Quality of Training

73

Arcserve Unified Data Protection Reviews

Sam G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Good solid product, does what it needs to do

Likeliness to Recommend

9 /10

What differentiates Arcserve Unified Data Protection from other similar products?

Flexible pricing makes this a reasonable product for us to use.

What is your favorite aspect of this product?

Capable of adapting to our infrastructure and meet our needs.

What do you dislike most about this product?

I've seen other products keep up with the latest technologies quicker, with faster releases and updates.

What recommendations would you give to someone considering this product?

Shop around, make sure it's right for you. Lots of options on the market.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Tom C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

System Architect

Likeliness to Recommend

4 /10

What differentiates Arcserve Unified Data Protection from other similar products?

This product manages the backups utilising 2 applications 'ShadowProtect' and 'ImageManager'. The view from ImageManager is easy to use and details all the different backups and history.

What is your favorite aspect of this product?

The application is easy to use and setup initially. Creating new backup jobs is straight forward and doesn't take long to do. The support from StorageCraft is also very helpful and they provide remote assistance to help with initial setup.

What do you dislike most about this product?

The process to restore or test a backup is clunky. I have also found that the backup integrity has corrupted meaning that the data cannot be restored.

What recommendations would you give to someone considering this product?

I would recommend testing the backup frequently by mounting the backups or testing a restore. This will ensure that they are ready to restore when required.

Pros

  • Efficient Service
  • Client's Interest First
  • Helps Innovate
  • Inspires Innovation

Harper Grace H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A safe and reliable protection system.

Likeliness to Recommend

10 /10

What differentiates Arcserve Unified Data Protection from other similar products?

Since we started using it about two years ago we have been able to handle it in the best way and with great options that gave us pleasant results, we can also access it at any time we want with just a few clicks, being very simple to handle it I do not think that has disadvantages of any kind.

What is your favorite aspect of this product?

We were driven by internal secure storage problems, we did not have any software to protect us from any failure, so we decided to look for a timely solution and we found Storagecraft that from the first moment provided us with security through its backup.

What do you dislike most about this product?

No complaints, everything is perfect and it was always like that from the first moment, it only has safe and pleasant functions.

What recommendations would you give to someone considering this product?

With this platform we can have a safe backup, it offers us a file recovery against any possible inconvenience that is occurring at the moment, I recommend it for those who need it and are looking for a software like this, do not hesitate to choose Storagecraft.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Arcserve Unified Data Protection Comparisons

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