Applied Epic Customer Reviews 2025 | Insurance Claims Management

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Applied Systems, Inc.

Applied Epic

Composite Score

6.7 /10

CX Score

6.9 /10

9 Reviews

What is Applied Epic?

Power your brokerage with the only system in the industry that has integrated capabilities to manage personal, commercial, scheme and benefits and sales in a single application. As the world鈥檚 most widely used brokerage management system, Applied Epic庐鈥檚 integrated and open architecture provides essential capabilities for your brokerage to better manage customer relationships, sales opportunities, market access, financial accounting, reporting, business processes, and policy and benefits administration.

Company Details

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Applied Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Applied Epic?

0% Negative

35% Neutral

65% Positive

Pros

Continually Improving Product
Effective Service
Client Friendly Policies
Includes Product Enhancements

Feature Ratings

Average 78

Workflow Management

Policy Management

Analytics and Reporting

Document Management

Case Management

Claims Management

Collaboration

Audit Management

Risk and Fraud Assessment

Compliance Management

Adjudication Process

Vendor Capability Ratings

Average 81

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Applied Epic Reviews

Role: Human Resources
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Nice start up program if a business wants to test

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

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Applied Epic

What is Applied Epic?

Company Details

Need Assistance?

Applied Epic Ratings

79 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Applied Epic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Audit Management Includes data security, audit reports, and revision control.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Adjudication Process Includes reporting, argumentation, and legal reasoning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Applied Epic Reviews

Nice start up program if a business wants to test

Likeliness to Recommend

Pros

Title

Feature Ratings

Workflow Management

Policy Management

Analytics and Reporting

Document Management

Case Management

Claims Management

Collaboration

Audit Management

Risk and Fraud Assessment

Compliance Management

Adjudication Process

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Data Integration