
What is Amazon Pay?
Let鈥檚 go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon鈥檚 technology, innovation, and robust risk management services.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
98 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Pay?
Pros
- Security Protects
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Payments
E-Commerce Integration
Digital Wallet Integration
Security
Recurring Payments
POS Verification
Credit Card Processing
Customer Support
Multi Currency
POS Integration
Reporting Analytics
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Amazon Pay Reviews
Pradnya P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Amazon Pay - Review
Likeliness to Recommend
What differentiates Amazon Pay from other similar products?
Amazon Pay provides you all options to fulfill your needs at one place, you can shop, can make payments, can transfer money etc.. Another best thing is it offers lot of cashbacks / rewards / discounts during shopping as well as money transfer due to which it is used very often. Prime membership offers various offers like free and fast delivery with lot of discounts on shopping along with free music and movies. Having best customer support team makes Amazon pay the most best option for everyone compared to other competitors in the current market.
What is your favorite aspect of this product?
I like Amazon Pay the most as it offers you to pay or make any Utility payments as well, which fascinates me a lot. We can easily recharge our mobile bill, Dish TV, pay gas bill and also schedule any recurring payments which helps us to avoid any payment missing. Nowadays, even it is used in corporate world, collecting money on Amazon pay and then using it during festivals, birthdays, rewarding gift cards which is the most amazing thing. Fast and reliable service provided by Amazon. Amazon Pay is also used in various shops now, where user can use scan and pay option.
What do you dislike most about this product?
At the moment, scan and pay option for Amazon pay is not used everywhere which is little annoying when you want to use your amazon pay wallet money. Also, one cannot transfer wallet money to anyone, even one can not buy or shop amazon gift card using wallet's money.
What recommendations would you give to someone considering this product?
Though it has few drawbacks, but would strongly recommend to use as its the best and very secured digital payment option. It is fast and easy payment option, even UPI feature makes it more secure option to make payment.
Pros
- Performance Enhancing
- Efficient Service
- Inspires Innovation
- Caring

Aiko Y.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Good payments management system with Amazon Pay
Likeliness to Recommend
What differentiates Amazon Pay from other similar products?
The main difference that I find from Amazon Pay is the wide options it offers to users who are going to make purchases through the page. I like that it offers you multiple forms of payment within the same system, so you do not have to redirect to third-party pages to make payments. This dynamic of payments ensures that the client does not get bored or get lost entering third-party pages, so that sales look safer in the eyes of consumers and that makes them want to buy again through this means.
What is your favorite aspect of this product?
My favorite feature of Amazon Pay is that for large companies it gives you the option to customize your store using API technology. That has seemed excellent to me to integrate cost information and to design structures that are more in line with the needs of our market. It is evident that with this feature, any company will not have to settle for the structure they provide, but will be able to simplify work, save and share information more quickly and thus guarantee increased sales and make consumers take home a good shopping experience.
What do you dislike most about this product?
I have found that Amazon Pay has some drawbacks to process payments with gift cards such as those offered by Visa or the MasterCard card, I do not know why it is, however, it does not happen to me regularly, since, previously I myself have I used these cards to make my personal purchases and have not had any problems.
What recommendations would you give to someone considering this product?
Amazon Pay has an excellent platform, very fast and effective to make payments. Clearly it is seen that it has been invested in a tool that currently has positioned itself very well in the market, but since everything good costs, this is no exception, so my recommendation is aimed at evaluating the value of commissions, I believe that these could be reduced a bit taking into account that there are many transactions that are made daily through this medium. Rest, excellent tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Puneet Y.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Great Application for making faster payments
Likeliness to Recommend
What differentiates Amazon Pay from other similar products?
I like how it makes online shopping via Amazon a totally hassle-free solution and just makes payments simpler. It also makes paying certain bills a totally hassle-free solution.
What is your favorite aspect of this product?
Payment without failure- Compared to other platforms in Amazon pay we will conveniently pay through the wallet which reduces the danger of payment failure Range and variety- Amazon Pay provides a spread of transactions, we will pay from our electricity bills to shopping online. Rewards and coupons - it's quite obvious that the platforms that are new the market provide with a variety of coupons and rewards so does Amazon Pay.
What do you dislike most about this product?
Interface - Amazon Pay team must work on its interface, I feel it lags within the user experience with the payment platform compared to its peers Dedicated app- Amazon Pay must accompany a fanatical app a bit like Google Pay and Paytm for more convenience. Payment on other e-commerce sites- with the wallet amount we aren't ready to make payment on other e-commerce sites- like flipkart
What recommendations would you give to someone considering this product?
Amazon Pay may be a convenient online payment solution.The platform interface present[s] an easy very design in order that clients can easily process their payments. Amazon assures a really fast and time saving experience. many purchasers appreciate the service, so implementing it as digital payment service increase[s] the customer satisfaction.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity