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ALICE Receptionist Logo Award Winner Product Badge
ALICE Receptionist Logo Award Winner Product Badge
Wintech LLC (dba ALICE Receptionist)

ALICE Receptionist

Composite Score
8.3 /10
CX Score
8.2 /10
Category
ALICE Receptionist
8.3 /10

What is ALICE Receptionist?

ALICE Receptionist is a visitor management system that specializes in transforming your current office lobby management and visitor registration system with an easy to operate, virtual visitor receptionist. Simplify your processes and gain confidence that your front office visitor interactions run smoothly with a visitor receptionist system from ALICE Receptionist.

Company Details


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Awards & Recognition

ALICE Receptionist won the following awards in the Visitor Management category

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ALICE Receptionist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ALICE Receptionist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ALICE Receptionist?

5% Negative
9% Neutral
86% Positive

Pros

  • Respectful
  • Efficient Service
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Mobile

87

Real-Time Alerts and Notifications

85

Visitor Authentication and Monitoring

85

Registration Management

84

Dashboards, Analytics and Reporting

83

Badge Printing

81

API Integration

81

Electronic Signatures

80

Vendor Capability Ratings

Average 79

Vendor Support

87

Availability and Quality of Training

82

Ease of Implementation

80

Ease of IT Administration

80

Ease of Customization

79

Business Value Created

78

Usability and Intuitiveness

78

Ease of Data Integration

77

Breadth of Features

77

Quality of Features

76

Product Strategy and Rate of Improvement

75

ALICE Receptionist Reviews

Peace R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Great Customer Support tool!

Likeliness to Recommend

9 /10

What differentiates ALICE Receptionist from other similar products?

ALICE Receptionist stands out from other similar products due to its comprehensive suite of features. It offers a fully automated receptionist service that can answer customer inquiries, book appointments, and provide customer support. ALICE Receptionist provides a user-friendly interface that is easy to use and understand. It also has a built-in AI engine that can learn from customer interactions and improve its performance over time. Finally, ALICE Receptionist is highly customizable, allowing businesses to tailor the service to their specific needs.

What is your favorite aspect of this product?

My favorite aspect of ALICE Receptionist is its ability to provide an efficient and automated customer service experience. It allows businesses to quickly respond to customer inquiries and provide personalized responses, which can help improve customer satisfaction and loyalty. ALICE Receptionist can be easily integrated with other customer service systems, such as chatbots and voice assistants, which makes it even more powerful and convenient. ALICE Receptionist also offers a variety of customization options, allowing businesses to tailor their customer service experience to their specific needs.

What do you dislike most about this product?

I dislike the fact that ALICE Receptionist is not very user-friendly. It can be difficult to navigate, and the interface is not very intuitive. The customer service is not always helpful when trying to troubleshoot issues. The system is often slow and unresponsive. This can be incredibly frustrating when trying to get tasks done quickly and efficiently.

What recommendations would you give to someone considering this product?

If you are considering ALICE Receptionist, I would highly recommend it. ALICE Receptionist is an AI-powered virtual receptionist that can help you manage your customer service. It is easy to use and can be customized to fit your business needs. This software can help you reduce costs, increase customer satisfaction, and streamline operations. It also has features such as automated scheduling, automated customer service, and automated follow-up. All of these features make ALICE Receptionist a great choice for businesses of all sizes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Malcom Y.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great Assistant

Likeliness to Recommend

8 /10

What differentiates ALICE Receptionist from other similar products?

ALICE has a lot of features

What is your favorite aspect of this product?

My favorite aspect of this product is the implementation

What do you dislike most about this product?

The vast array of features

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abasi-Ifreke U.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

A powerful and effective tool!

Likeliness to Recommend

9 /10

What differentiates ALICE Receptionist from other similar products?

ALICE Receptionist is a unique product that stands out from other similar products due to its advanced artificial intelligence capabilities. ALICE Receptionist is powered by natural language processing and machine learning algorithms, which allow it to understand and respond to complex customer inquiries. Additionally, ALICE Receptionist is able to provide a personalized customer experience by learning from customer interactions and adapting its responses accordingly. All of these features make ALICE Receptionist a powerful and effective tool for customer service.

What is your favorite aspect of this product?

My favorite aspect of this product is its ease of use. With just a few clicks, I can create automated conversations with customers, allowing me to quickly and efficiently answer their questions and provide them with the information they need. The platform also has a wide range of features, such as custom response templates, natural language processing, and analytics, that make it easy to tailor the customer experience to their needs. Additionally, the AI-powered technology ensures that customers get the most accurate and up-to-date answers to their questions.

What do you dislike most about this product?

I dislike the fact that this product does not have a wide range of features. It lacks features such as automated scheduling, appointment reminders, and customer service features. Additionally, the user interface is not very intuitive and can be difficult to navigate. Furthermore, the customer service is not very helpful and can be slow to respond to inquiries. All of these factors make ALICE Receptionist a less than ideal choice for managing customer interactions.

What recommendations would you give to someone considering this product?

If you are considering ALICE Receptionist, I would highly recommend it. ALICE Receptionist is an AI-powered virtual receptionist that can help streamline the customer service experience. It can handle all the basic tasks that a receptionist would normally do, such as booking appointments, taking messages, and answering questions. It is easy to set up and use, and it has a great customer support team that can help you with any issues you may have. Also, this product has a variety of features that can help you customize the experience for your customers. It is a great solution for businesses looking to improve their customer service experience.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

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