Aircall Customer Reviews 2025

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Aircall

Composite Score

7.9 /10

CX Score

8.0 /10

34 Reviews

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details

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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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4 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

7% Negative

0% Neutral

93% Positive

Pros

Fair
Friendly Negotiation
Performance Enhancing
Respectful

Feature Ratings

Average 82

Call Recording

Multi Channel Intake Integration

Call Scripting and Call Flow Management

Skills Based Routing

Multi Channel Queue Management

Screen Prompts

Workforce Management

Contact Center Compliance Management

Contact Center Analytics

Ticket Management

Knowledge Management

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Customization

Aircall Reviews

Rossella F.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Good product, easy and intuitive to use

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

They always reply quickly to any enquires.

What is your favorite aspect of this product?

The calls are great, you can add notes on any calls.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

You can install it on your laptop and your smartphone, very easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted May 2022

User friendly and efficient

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Johnny S.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Amazing calling software with messaging feature

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

It's easy to use, gives us a option to chat through messages, call transfers. added a lot of benefit to my sales process. Can be used on a Laptop, Desktop and through app on mobile phone as well. Value for money.

What is your favorite aspect of this product?

Option to make calls as well as chat through messaging services.

What do you dislike most about this product?

customer support is not great and should be improved. We work Australia time and sometime had to wait for hours to get the support as they work US time

What recommendations would you give to someone considering this product?

Go for it. Value for money. Better than other similar products.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

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Aircall

What is Aircall?

Company Details

Need Assistance?

Awards & Recognition

Aircall Ratings

85 Likeliness to Recommend

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Aircall?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Screen Prompts The solution provides proactive recommendations or聽 screen-pops with contextual customer information.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Aircall Reviews

Rossella F.

Good product, easy and intuitive to use

Likeliness to Recommend

Pros

User friendly and efficient

Likeliness to Recommend

Pros

Johnny S.

Amazing calling software with messaging feature

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Call Recording

Multi Channel Intake Integration

Call Scripting and Call Flow Management

Skills Based Routing

Multi Channel Queue Management

Screen Prompts

Workforce Management

Contact Center Compliance Management

Contact Center Analytics

Ticket Management

Knowledge Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Business Value Created

Vendor Support

Ease of Customization