Adobe Experience Manager Customer Reviews 2025

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Adobe Systems

Adobe Experience Manager

Composite Score

8.2 /10

CX Score

8.3 /10

116 Reviews

What is Adobe Experience Manager?

It鈥檚 a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

13% Neutral

85% Positive

Pros

Reliable
Security Protects
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

Content Workflow Management

Multi Channel Support

Standard Templates

Web Publishing Capabilities

Content Repository

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Management Interface

Translation Facilitation

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Content Marketing

Translation missing: en.product_page.ratings.score 8.8

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Digital Asset Management

Translation missing: en.product_page.ratings.score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Translation missing: en.product_page.ratings.score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

The Power of Personalization in Healthcare.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

AEM is a comprehensive solution for creating personalized, efficient, and engaging patient experiences across multiple digital channels. For healthcare organizations like ours, where clear communication is vital, AEM ensures that every patient interaction is seamless and aligned with their specific needs.

What is your favorite aspect of this product?

What really stands out about AEM is its ability to integrate with other systems, particularly EHRs and CRM platforms. The integration of patient data with the content we display ensures that we are delivering timely, contextually relevant information. For example, when a patient鈥檚 lab results are available, AEM can automatically trigger a message to the patient with instructions on the next steps, enhancing patient care and reducing the need for manual follow-up.

What do you dislike most about this product?

One downside is the complexity of its initial setup and configuration.

What recommendations would you give to someone considering this product?

If you鈥檙e looking for a robust solution for managing patient-facing content and improving patient engagement, Adobe Experience Manager is a powerful choice. Its flexibility, integration capabilities, and ability to deliver personalized content are especially valuable in healthcare settings, where clear and timely communication can have a direct impact on patient outcomes

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Rizwan S.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

good product

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

Software licensing

What is your favorite aspect of this product?

product differentiation

What do you dislike most about this product?

NOthing as of sort

What recommendations would you give to someone considering this product?

Purchase lending can be improved

Pros

Inspires Innovation
Friendly Negotiation
Reliable
Over Delivered

Cons

Less Performance Enhancing
Slower Product Innovation
Commodity Features

FREDERICK S.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

marketing platform

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

It allows users to perform and create a live and custom dashboard which help them to gain deep insight and defines data driven strategies.

What is your favorite aspect of this product?

content creation is easy and allows users to communicate and collaborate with all projects.

What recommendations would you give to someone considering this product?

The excel part of the software tool enables business to streamline and effectively manage digital marketing.

Pros

Reliable
Enables Productivity
Unique Features
Caring

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Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

84 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Asset Management

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Gary A.

The Power of Personalization in Healthcare.

Likeliness to Recommend

Pros

Rizwan S.

good product

Likeliness to Recommend

Pros

Cons

FREDERICK S.

marketing platform

Likeliness to Recommend

Pros

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Title

Feature Ratings

Content Workflow Management

Multi Channel Support

Standard Templates

Web Publishing Capabilities

Content Repository

Analytics and Reporting

Content Security

E-Commerce Integration

Digital Asset Management

Management Interface

Translation Facilitation

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Data Integration