Addigy Customer Reviews 2025 | Remote Monitoring and Management

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Addigy

Composite Score

7.9 /10

CX Score

8.1 /10

16 Reviews

What is Addigy?

Addigy is a cloud-based IT management platform to manage and secure macOS, iOS, iPadOS and tvOS devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more. At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise.

Company Details

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Awards & Recognition

Addigy won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

12 Top Rated Features

2023

Addigy Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Addigy.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

3
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Addigy?

0% Negative

11% Neutral

89% Positive

Pros

Helps Innovate
Enables Productivity
Efficient Service
Respectful

Feature Ratings

Average 90

Process Automation

Mobile Device Management

Support for IoT Devices

Remote Control

Remote NOC, SOC, Helpdesk Integration

Patch Management

Endpoint Backup

Discovery

Real User Monitoring

Ransomware Recovery and Removal

Anti Malware Signature Detection

Vendor Capability Ratings

Average 91

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Addigy Reviews

Rico G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Good features some technical flaws Support lacking

Likeliness to Recommend

8 /10

What differentiates Addigy from other similar products?

More features than other products that were tested and better price point for equal or better value based on trial. Previous MDM software lacking necessary support for critical IT infrastructure in place. Addigy allowed for what was required in an MDM platform. Feature-rich software with decent knowledge base and easy to implement.

What is your favorite aspect of this product?

Easy enrollment for mobile devices especially Apple products.

What do you dislike most about this product?

Technical issues arise that Addigy support has not provided assistance with

What recommendations would you give to someone considering this product?

Be sure to extensively test new features before rolling out. Don't count on relying on tech support too much.

Pros

Helps Innovate
Respectful
Enables Productivity
Unique Features

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Addigy

What is Addigy?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Addigy Ratings

90 Likeliness to Recommend

3 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Addigy?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Real User Monitoring Enables observation of actual end-user interactions with applications, users鈥� behaviours, how they navigate, and where they drop off the application.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Addigy Reviews

Rico G.

Good features some technical flaws Support lacking

Likeliness to Recommend

Pros

Title

3
Since last award

4
Since last award

Feature Ratings

Process Automation

Mobile Device Management

Support for IoT Devices

Remote Control

Remote NOC, SOC, Helpdesk Integration

Patch Management

Endpoint Backup

Discovery

Real User Monitoring

Ransomware Recovery and Removal

Anti Malware Signature Detection

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features