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Address the Digital Divide in K-12 Education

Read this report to address equity in technology for students in K-12 education. This report looks at solutions to the two primary issues of connectivity and devices.

VIP Support Service Communication Template

Customize this template to communicate and market the VIP service to its stakeholders and users.

VIP Support Process Workflow Example

Use this template as an example to follow and document your own VIP support process.

Service Desk VIP Procedures Template

Use this template to document your service desk procedures for handling VIP or executive tickets.

Design a VIP Experience for Your Service Desk Storyboard

Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...

Design a VIP Experience for Your Service Desk

Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...

Take a Realistic Approach to Disaster Recovery Testing Storyboard

Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.

Take a Realistic Approach to Disaster Recovery Testing

Reduce costly downtime with a right-sized testing program that improves IT resilience.

Industrial Control System Modernization: Unlock the Value of Automation in Utilities Storyboard

This strategic foresight trends deep-dive report provides practical insights and a readiness checklist to help IT/OT leaders in utilities to plan any ICS modernization...

Industrial Control System Modernization: Unlock the Value of Automation in Utilities

This trends deep-dive report provides insights of the profound impacts of ICS modernization programs on people, process, and technology. Combining the lessons learned from...
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