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Tools

Service Desk Ticket Categorization Schemes

The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

After Negotiations Tool

This tool will help you conduct the debrief and evaluation sessions at various points in the negotiation process.

Grant Identification and Prioritization Tool for Tribal Nations

Identify, prioritize, and reflect on grant funding opportunities for your tribal nation.

NATRC Digital Strategy Readiness Assessment

Use this tool to document your activities and continually adjust the potential initiatives that your nation is considering and any challenges that could come with those...

NATRC Stakeholder Analysis Tool

Use this tool to analyze the how stakeholders' influence and involvement in the strategy will impact their support for the strategy and create a working group leveraging...

NATRC Digital Strategy Gap Analysis Tool

Use this tool to understand whether your tribal nation is prepared to move forward with digital strategy creation and be successful.

Microsoft Public Cloud Licensing Guide

This tool of the blueprint, Master the Public Cloud IaaS Acquisition Models, will help you understand Microsoft cloud licensing rules.

Public Cloud Procurement Checklist

This tool of the blueprint, Master the Public Cloud IaaS Acquisition Models, will allow your review IaaS procurement features and create a checklist of features and...

Public Cloud Acquisition Executive Summary Template

This tool of the blueprint, Master the Public Cloud IaaS Acquisition Models, will help you create a summary presentation for executives or leadership to support your IaaS...
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