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Use this tool to track a service provider's SLO attainments and credits.
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This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
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Use this tool to validate that required elements are contained within an SLA.
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Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
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This tool will help you assess IT's overall resource capacity to execute project work relative to the organization's overall project demand.
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This tool accompanies the Create a Buyer Persona and Journey blueprint and is used to make it easy and fast to get started interviewing customers and prospects to capture...
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This document provides a quick set of assessment questions that help you to confirm whether a governance activity or decision is an good candidate for automation.
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Use this workbook to build out a communicable plan for implementing the updated governance approach for the organization.
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This is the primary document for working through the Make Your IT Governance Adaptable blueprint. Identify the elements required for your roadmap.
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This worksheet allows you to track key elements of governance decisions and develop the supporting logic and rules that allow for automation.
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