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Tools

Workforce Planning Workbook

Use this tool to document talent needs and availability, the impact of internal and external trends, workforce estimates, and initiatives to close workforce gaps.

Innovation Assessment Tool

This tool will help you to assess your innovation program on a macro and micro level for both the dimension of innovation projects and the psychological capital of...

Innovation Planning Tool

This tool will help you formalize the processes of your innovation program by tying them to the IT strategy.

SLA Evaluation Tool

This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.

SLA Checklist

Use this tool to validate that required elements are contained within an SLA.

SLO Tracker & Trending Tool

Use this tool to track a service provider's SLO attainments and credits.

SLA Template & Metrics Reference Guide

Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.

PPM High-Level Supply-Demand Calculator

This tool will help you assess IT's overall resource capacity to execute project work relative to the organization's overall project demand.

Buyer Persona and Journey Interview Guide and Data Capture Tool

This tool accompanies the Create a Buyer Persona and Journey blueprint and is used to make it easy and fast to get started interviewing customers and prospects to capture...

Governance Workbook

This is the primary document for working through the Make Your IT Governance Adaptable blueprint. Identify the elements required for your roadmap.
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