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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer...
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To truly accomplish the ideal "phygital" mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile app.
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Understand how IoT can provide value back to the business and what IoT applications currently exist, and analyze the specific applications through a value chain analysis to...
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A guide to validate if the PMP is still valuable. It will also provide clarity related to the updated PMBOK 7th edition.
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This blueprint provides the steps necessary to build your own enterprise application implementation playbook that can be deployed and leveraged by your implementation teams.
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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Business architecture is a set of planning techniques that connect strategy to execution in a manner that is accurate and traceable and promotes the efficient use of...
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A snapshot of the current talent market in IT and quick tactics IT leaders can employ to improve their hiring process to find and attract tech talent.
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Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech鈥檚 door lock access technical architecture and IT/OT hand-off operating model to...
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Use this deck to identify and document your digital ambitions.
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