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Learn how to set up a customer feedback program for your service desks.
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Use this blueprint as a guide to help you identify ways to improve your service desk.
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End users have 191 passwords to remember 鈥� can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...
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When the economy is negatively influenced by factors beyond any organization鈥檚 control, the impact can be felt almost immediately on the bottom line. If layoffs are the...
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Application Portfolio Management Foundations establishes your core application inventory, simplified rationalization, redundancy comparison, and modernization roadmap in...
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This Storyboard will help you design a framework for creating and implementing a Vendor Management Initiative that fits your needs whether you want to leverage vendor...
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This phase focuses on running the vendor management initiative.
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This phase helps you get organized and create the foundation for your vendor management initiative.
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This phase helps you keep your vendor management initiative up to date and in alignment with the rest of the organization.
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This phase leads you through the build process to create the tools and templates necessary to run your vendor management initiative.
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