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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A repository of typical workflows.
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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鈥嬧�嬧�婽his blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this template to document the consolidation project鈥檚 objectives, current and target state, and transition plan.
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this template to develop a communications plan for your service desk consolidation project.
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