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Design a VIP support model for the service desk that meets the needs of your executives 鈥� but doesn鈥檛 negatively impact service delivery to the rest of the organization 鈥�...
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Learn how to set up a customer feedback program for your service desks.
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Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
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A tool to calculate the sample size needed for your survey.
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