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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The tool is designed to identify the gaps in your organization鈥檚 service desk operation. The assessment includes metrics, processes, and technology.
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A lightweight documentation of the service desk鈥檚 standardized processes.
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Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...
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A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....
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The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....
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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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The end-user computing strategy specialist is responsible for designing and implementing the company's end-user computing strategy.
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