I&O Process Management - Storyboard
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Improve IT-Business Alignment Through an Internal SLA 鈥� Phase 2: Determine Current Service LevelsDocument current IT operational procedures. Identify the metrics to track. |
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Improve IT-Business Alignment Through an Internal SLA 鈥� Phase 3: Set Target Service Levels and Create the SLAValidate your current state. Develop a project roadmap. Create the internal SLA. |
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