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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in proactive...
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
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Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.
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Establish vision and key metrics and choose a right-sized contact center architecture.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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