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Proposal Receipt Template

Use this tool to track received proposals for each RFP issued.

Service Management Maturity Assessment

This tool will help identify your organization's current service management maturity level.

Vendor List Evaluation Tool

This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...

Service Desk Software TCO Comparison Tool

This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...

Service Desk Performance Tracking Tool

The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...

Team Selection Tool

The goal of this tool is to identify members that will make up a work group or project team. This is done by identifying skills that need to be on the team as well as those...

On-the-Job Assignment and Evaluation Template

On-the-job assignments are the best way to have learners apply newly acquired skills and have them assessed by their supervisors.

Management Profile Template

A management profile is a description of the capabilities (skills and behaviors) and attitudes that an organization’s managers require to drive the business strategy and...

Management Development Program Plan Template

91Ƭing a management development program involves a lot of moving parts; it's easy to lose track of where you’ve been. Use this Management Development Program Plan...

IT Department Goals

This template provides a simple framework for documenting goals as derived from your strategic and operational plans.
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