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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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The Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have...
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A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the team...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service...
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Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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