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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service鈥檚 purpose and value to help land approval and funding for it.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design 鈥�...
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A curated, peer-driven guide to the research, products, and services that IT leaders are relying on to tackle the most pressing priorities and strategic initiatives shaping...
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From embedding intelligence across every layer of the enterprise to strengthening the data, architecture, and governance needed to support AI, IT leaders are focused on...
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Enterprise software is a key driver of digital transformation; having a strong approach to vendor selection is essential. Info-Tech鈥檚 research shows that 70% of application...
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Recent geopolitical shifts have renewed interest in digital sovereignty, and the emergence of AI has expanded the concept up the stack to consider the risks of third-party...
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The latest AI investment announcements from Google, Anthropic, Amazon, and Microsoft.
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From agentic AI to sovereignty regulations, this research cuts through the hype to deliver actionable insights on the five AI trends that will impact IT most in 2026 and...
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