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This phase of the blueprint, 91制片厂 a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
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This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...
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Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization鈥檚 customer-facing...
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Use this template to track the communication activities for socializing the big data pilot project and discussing the project status with key stakeholders. This template...
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Use this template to document and organize key findings you uncover throughout the activities in this blueprint. Present this stakeholder presentation to ensure the...
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This work breakdown structure (WBS) provides a standard list of project tasks, the sequence of executing those tasks, and shows interdependence of the tasks. It helps you...
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This phase of the blueprint focuses on detailing the core components for the pilot project, making architectural considerations for big data, and developing communication...
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Use this tool to identify big data use cases at the industry and department levels. With the suggestions in this tool as inspiration, evaluate your own cases in terms of...
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This phase of the blueprint focuses on identifying the killer big data use cases and refining them to create detailed initiatives.
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